Alex Laplante
Sainte-Brigitte-de-Laval,QC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
Work History
Director of Operations
Commtech Solutions
01.2017 - Current
- Monitored and coordinated workflows to optimize resources.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Mentored and coached team members to foster productive and engaging work environment.
Fiber Optic Splicer
VistaCare Communications
06.2015 - 01.2017
- Assisted in the training of new technicians, imparting knowledge of industry best practices and safety protocols.
- Assisted in the development of departmental policies and procedures, contributing to the continuous improvement of company-wide operational processes.
- Worked closely with network administrators and server engineers to deliver quality service.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Spliced, bonded, ground and terminated cables.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Tested fiber optic cables and documented results.
Fiber Optic Splicer
Expertech Network Installation
04.2012 - 05.2015
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Spliced, bonded, ground and terminated cables.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Performed repairs on severed fiber cables to restore to complete functionality.
Telecommunications Technician
HS Telecom
06.2008 - 03.2012
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Performed quality assurance on systems to confirm optimal performance.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
Education
No Degree - Electrician - Construction Foundation
CFP Gabriel Rousseau
Québec, QC03.2011
Skills
- Training Management
- Team Leadership
- Revenue Generation
- Logistics
- Quality Assurance
- Delegating Work
- Cost Control
- Staff training/development
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Director of Operations
Commtech Solutions
01.2017 - Current
Fiber Optic Splicer
VistaCare Communications
06.2015 - 01.2017
Fiber Optic Splicer
Expertech Network Installation
04.2012 - 05.2015
Telecommunications Technician
HS Telecom
06.2008 - 03.2012
No Degree - Electrician - Construction Foundation
CFP Gabriel Rousseau
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