ALEX KOCUN

• Multi-Site Operations Management: Oversee day-to-day operations across multiple FUNHUB locations (arcade, VR, bar, food & beverage, axe throwing, redemption store). Ensure consistency, efficiency, and profitability.
• Expansion & Openings: Lead the planning, setup, and execution of new store openings (construction follow-up, permits, supplier coordination, staff onboarding). Deliver openings on time and on budget.
• Financial Performance: Drive revenue growth and cost control through optimized labor planning, vendor negotiations, inventory management, and financial tracking (P&L accountability).
• Team Leadership: Recruit, train, and manage District Manager and department heads. Create high-performance teams aligned with company values. Provide coaching and accountability structures.
• Guest Experience: Maintain the highest standard of customer service and safety. Implement processes to ensure an outstanding entertainment experience for families, groups, and corporate clients.
• Corporate & B2B Sales: Support marketing and sales initiatives, develop corporate packages, and ensure smooth execution of group events, birthdays, and private rentals.
• Process & Technology: Implement systems (Agendrix, Asana, POS, arcade card systems, app integration) to streamline operations and track KPIs in real time.
• Strategic Projects: Brand development, and long-term strategic planning (e.g., rebranding to FUNHUB, national expansion).

Key Achievements at FUNHUB

• Store Expansion: Successfully managed openings in downtown Montréal and Dix30, with scalable processes to support ongoing growth (1 new location per quarter).
• Revenue Growth: Built corporate event and group sales strategy, generating significant new revenue streams and driving B2B partnerships.
• Rebranding Initiative: Led the transition from MontVR to FUNHUB, enhancing brand appeal and positioning the company as a leader in the FEC market.
• Operational Excellence: Implemented efficient processes across HR, operations, and tech teams, reducing overhead while boosting productivity.
• Tech-Driven Solutions: AI-driven monitoring for operations, Ai agent for B2B for first touch base with customers

Report directly to the owner, Full responsibility in every aspect of the business connected to the P&L

Professional Proficiencies

• Retail/E-commerce Management: Proficient in navigating the complexities of both retail and the

continually changing e-commerce landscape. Highly analytical in evaluating market trends and

understanding consumer behavior.

• High-Performance Team Building: Recognized for assembling and nurturing teams that consistently

exceed expectations.

• Sales Channel Innovation: Proficient in developing and expanding sales channels to drive revenue

growth.

• Market Expansion: Successfully led store expansions into both existing and new markets.

• Strategic Inventory Management: Skillful in crafting exit strategies to optimize inventory and

maintain financial health.

• Customer Journey Enhancement: Committed to elevating the customer experience through

thoughtful strategies.

• Policy Adaptation: Agile in adapting policies to meet evolving industry demands.

• Budget Monitoring: Proven ability to monitor budgets effectively, ensuring financial objectives are

met.

• Visual Merchandising: A keen eye for visual aesthetics to enhance product presentation and brand

appeal.

• Business Optimization: Dedicated to maximizing operational efficiency and overall business

performance.

Key Achievements:

• Sales Growth: Spearheaded a remarkable 22% increase in sales, driving substantial top-line revenue

growth.

• Payment Journey Modernization: Successfully modernized our payment journey in retail stores

through Shopify POS, resulting in a 50% increase in customer data (CRM) and a significant

reduction in transaction time.

• RFID Implementation: Implemented RFID technology, achieving an impressive 99% inventory

accuracy for the retail stores.

• Diversified Revenue Channels: Successfully incorporated drop shipping as a new revenue stream,

contributing to 15% of our total online sales.

• Operational Cost Optimization: Built a solid optimization plan for the operational cost of the company,

ensuring efficiency without compromising quality.

• Strategic Expansion: Orchestrated a successful expansion plan for opening/relocating retail stores, playing a

pivotal role in top-line sales growth.

• Customer Journey Enhancement: Reworked the customer journey in both retail and e-commerce, leading to a

18% increase in traffic and a modernized overall stores environment.

Report directly to the Managing Director , Full responsibility in every aspect of the business connected to the P&L

• Sales
  Define the budgets of the three departments (women,men,kids) being also responsible of their achievement
  Propose and supervise action plans regarding KPIS and achieving business objectives.
  Implementing the strategy for each department and providing market analysis the three sections of their region.
  Give support and plan workshops to maximize sales and boost the image in the store
  Provide feedback on competitors to the the product department (Spain).
  
• Image
  Oversee the installation and maintenance of the stores windows decoration and internal mannequin changes in accordance with the brand's guidelines.
  Ensure high image standards /commercialty of the store in the three sections
  Suggest improvements in the general lay out of the stores ( furniture, stockroom, recreation areas)
  Ensure that all the store's windows have an high level of image in accordance with the needs of the business.
  
• Operation :
  Establish the store and stockroom process organizational guidelines, maximizing operational efficiency through deliveries, restocking.
  Ensure a high level of organization in any retail activity and an optimized use of the resources in the stores
  Promote and authorise action plans of the managers according to the budget variances related to sales, productivity, hours, shrinkage, and operation margin.
  Cooperate with the General Services department in order to keep high level of maintenance, cleaning, structure and lighting with no overspent in terms of budget.
  Cooperate with the Loss and Prevention department to define the strategy and the action plans to meet the set objectives.
  
• People
  Work with HR Director following the HR strategy to improve standards from an HR perspective and reaching the company goals. In collaboration with the HR Officer define the hours and productivity budget.
  Ensure proper management, development of the store's teams and integration with the new starters for the succession plans
  Ensure the stores are compliant with all the regulations about Health and Safety and occupational health.
  Ensure that the Health and Safety company policy, the social relations and the corporate projects are implemented and observed.

Report directly to the Managing Director

• Developing and implementing commercial strategies according to company goals and objectives aiming to accelerate growth
• Conducting market research and analysis to create business plans on commercial opportunities
• Understanding the requirements of existing customers to ensure their needs are being met
• Communicates with the regional teams, with a work routine rooted in the store.
• Supports regional teams with sales projects and master classes.

Product Manager in Mens department for Turkey- South Corea-Japan