Alex Ibanichuka
Saskatoon,Saskatchewan
Summary
Hardworking customer service representative with strong history of meeting and exceeding customer expectations. Sales and service expert with records of achieving performance targets while maintaining highquality standards.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Magic Paint and Body
04.2023 - Current
- Executed service cancellations while managing daily inbound calls.
- Assessed customer needs through open-ended questions, enhancing satisfaction and retention
- Recorded detailed customer interactions, ensuring accurate documentation and follow-up
- Compiled and entered customer data into service software, improving efficiency and accuracy
Customer Service Representative
Etisalat
05.2021 - 08.2022
- Handled 25+ calls daily with duties including responding to inquiries, troubleshooting to resolve software issues on customer's device correcting policy errors & cancelling services
- Asked open ended questions with a view to assessing customers need
- Keep records of customer interactions or transactions, recording details of inquiries, complaints and comments
- Assembled source data such as customer names, phone numbers and enter data into various customer service software
- Keep records of customer interactions or transactions, recording details of inquiries, complaints and comments
Cashier
Everyday Supermarket
01.2019 - 04.2020
- Greeted customers promptly
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Responded to customers request and directed to merchandise
- Promote extended warranties to customers
- Cleaned and organized the store, including the checkout desk and displays
Education
Bachelor of Science (B.S.) - Engineering
University of Saskatchewan
04.2026
High School -
Hallel College
07.2021
High School -
Macdonald Memorial International Institute
Skills
- Microsoft Word
- Teamwork
- Multi-tasking
- Problem Solving
- Attention to detail
Timeline
Customer Service Representative
Magic Paint and Body
04.2023 - Current
Customer Service Representative
Etisalat
05.2021 - 08.2022
Cashier
Everyday Supermarket
01.2019 - 04.2020
Bachelor of Science (B.S.) - Engineering
University of Saskatchewan
High School -
Hallel College
High School -
Macdonald Memorial International Institute