Alex Hold
Toronto,ON
Summary
Dynamic and engaging barista with a proven track record at nutbar, specializing in upselling strategies and staff management. Expert in crafting seasonal drink menus and fostering a collaborative team environment. Skilled in supply management and training, ensuring top-notch service and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bar Supervisor
Snakes & Lattes College
01.2023 - Current
- Maintained a clean, safe, and organized store environment by creating a weekly cleaning schedule and delegating tasks.
- Managed inventory levels on Margin Edge to minimize stockouts while reducing overhead costs.
- Crafted 15+ special drink menu items for seasonal offerings.
- Handled conflict resolution among staff members promptly and professionally, maintaining positive work environment.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Trained new employees on Latte Art and milk steaming, sharing knowledge and expertise of coffees, teas, and merchandise.
Lead Barista
Brodflour
03.2022 - 04.2023
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Mentored 9 new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Educated customers about quality of baked goods and store items to inspire continued support of brand and company mission.
- Maintained up-to-date knowledge of industry trends, competitor activity, and coffee-related news to stay ahead of curve.
Barista
Nutbar
08.2021 - 03.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated LaMarzocco semi-automatic espresso machines and commercial coffee brewers to create beverages; understanding basic up-keeping and troubleshooting.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Recommended products based on solid understanding of individual customer needs and preferences; researching products to better educate and improve sales.
Skills
- Upselling strategies
- Schedule oversight
- Staff Management
- Morale building
- Supply Management
- Training and mentoring
- Friendly and outgoing
- Cleanliness
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Japanese
Professional Working
Korean
Limited Working
Certification
- SmartServe License - 2020 - 2025
Timeline
Bar Supervisor
Snakes & Lattes College
01.2023 - Current
Lead Barista
Brodflour
03.2022 - 04.2023
Barista
Nutbar
08.2021 - 03.2022
- SmartServe License - 2020 - 2025
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