Summary
Overview
Work History
Skills
References
Certification
Timeline
Generic

Alex Heibloem

Coquitlam,BC

Summary

Reliable and upbeat Liquor Store Clerk successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and customer service. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Ambassador

Lush Fresh Handmade Cosmetics
10.2021 - 11.2023
  • Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
  • Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.

Assistant Manager

Johnson Street Liquor Store
03.2021 - 05.2022
  • Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
  • Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
  • Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
  • Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.

Dispatch Assistant

Canadian Doormaster
07.2020 - 03.2021
  • Liaised frequently with customers via phone or email to provide updates on order status or address any concerns they may have had.
  • Assisted in reducing response times for urgent requests through prioritizing tasks and coordinating resources effectively.
  • Provided administrative support to the dispatch team, including maintaining organized documentation systems for easy reference.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.

Supervisor

Jaks Beer Wine Spirits
03.2018 - 07.2020
  • Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
  • Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
  • Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
  • Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.

Key Holder

Port Moody Liquor Store
06.2016 - 01.2018
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
  • Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.

Skills

  • Customer Service
  • Multitasking Competence
  • Stocking and Replenishing
  • Cash Management
  • Product Knowledge Expertise
  • ID Verification
  • Merchandising Experience
  • Reliable and Responsible
  • Attention to Detail

References

References available upon request

Certification

WSET 1

PRUD'HOMME

Serving It Right

Timeline

Sales Ambassador

Lush Fresh Handmade Cosmetics
10.2021 - 11.2023

Assistant Manager

Johnson Street Liquor Store
03.2021 - 05.2022

Dispatch Assistant

Canadian Doormaster
07.2020 - 03.2021

Supervisor

Jaks Beer Wine Spirits
03.2018 - 07.2020

Key Holder

Port Moody Liquor Store
06.2016 - 01.2018

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Alex Heibloem