Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Alex Harb

Toronto,ON

Summary

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Overview

5
5
years of professional experience
1
1
Certification

Work History

Continuous Improvement Engineer

Bison Transport
Toronto, ON
05.2023 - 05.2024
  • Delivered 10+ client presentations on operational projects, achieving a 95% client approval rate and ensuring alignment with project goals and expectations.
  • Conducted 50+ time studies using UMT software across five departments, identifying workflow bottlenecks and recommending solutions that reduced process cycle times by 18% and improved resource allocation.
  • Leveraged Power BI, Excel VBA, and SQL to develop interactive dashboards and automate reporting, saving over 300 hours of manual work and contributing to a 10% increase in operational revenue.

Quality Assurance Engineer

INDEVCO
Beirut
06.2022 - 08.2022
  • Developed a digitalized audit tool that improved data collection and analytics, reducing the operational time of the quality control process by 30%.
  • Enhanced data accuracy by 15%, enabling more reliable analysis and informed decision-making in sustainability practices.

Customer Relationship Associate

Bank of Credit-Libanais
Beirut
05.2019 - 08.2019
  • Communicated daily with over 50 clients, promoting new banking products and achieving a 20% increase in product adoption.
  • Developed expertise in understanding client needs and aligning them with regulatory compliance, contributing to a 95% customer satisfaction rate and a 15% increase in client retention.

Education

University of Toronto
Toronto

Skills

  • Six sigma proficiency
  • Project Planning
  • Data analysis
  • PowerPoint presentation
  • Waste reduction strategies
  • Value stream mapping
  • Technical skills: Office 365, Java, MATLAB, R, SQL, Gurobi, SIMIO, Python

Certification

  • LEAN 6 Sigma Green Belt, IISE
  • Ambassador Leader, Harvard University
  • Diplomacy Award, Model United Nations Conference, Berlin

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

Continuous Improvement Engineer

Bison Transport
05.2023 - 05.2024

Quality Assurance Engineer

INDEVCO
06.2022 - 08.2022

Customer Relationship Associate

Bank of Credit-Libanais
05.2019 - 08.2019

University of Toronto

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Alex Harb