Alex Harb
Toronto,ON
Summary
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Overview
5
5
years of professional experience
1
1
Certification
Work History
Continuous Improvement Engineer
Bison Transport
Toronto, ON
2023.05 - 2024.05
- Delivered 10+ client presentations on operational projects, achieving a 95% client approval rate and ensuring alignment with project goals and expectations.
- Conducted 50+ time studies using UMT software across five departments, identifying workflow bottlenecks and recommending solutions that reduced process cycle times by 18% and improved resource allocation.
- Leveraged Power BI, Excel VBA, and SQL to develop interactive dashboards and automate reporting, saving over 300 hours of manual work and contributing to a 10% increase in operational revenue.
Quality Assurance Engineer
INDEVCO
Beirut
2022.06 - 2022.08
- Developed a digitalized audit tool that improved data collection and analytics, reducing the operational time of the quality control process by 30%.
- Enhanced data accuracy by 15%, enabling more reliable analysis and informed decision-making in sustainability practices.
Customer Relationship Associate
Bank of Credit-Libanais
Beirut
2019.05 - 2019.08
- Communicated daily with over 50 clients, promoting new banking products and achieving a 20% increase in product adoption.
- Developed expertise in understanding client needs and aligning them with regulatory compliance, contributing to a 95% customer satisfaction rate and a 15% increase in client retention.
Education
University of Toronto
TorontoSkills
- Six sigma proficiency
- Project Planning
- Data analysis
- PowerPoint presentation
- Waste reduction strategies
- Value stream mapping
- Technical skills: Office 365, Java, MATLAB, R, SQL, Gurobi, SIMIO, Python
Certification
- LEAN 6 Sigma Green Belt, IISE
- Ambassador Leader, Harvard University
- Diplomacy Award, Model United Nations Conference, Berlin
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Continuous Improvement Engineer
Bison Transport
2023.05 - 2024.05
Quality Assurance Engineer
INDEVCO
2022.06 - 2022.08
Customer Relationship Associate
Bank of Credit-Libanais
2019.05 - 2019.08
University of Toronto