Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Alex Hamilton-Hobbs

London

Summary

Dynamic worker with expertise in program management and conflict resolution, honed at Ark Aid Street Mission. Successfully led teams, enhancing staff development and collaboration. Proven track record in fostering positive environments and ensuring operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Program Coordinator

Ark Aid Street Mission
07.2024 - 08.2025
  • Coordinated and oversaw the running of a specific location within the organization, having experience as both a "Day Coordinator" and "Night Coordinator".
  • Facilitated regular meetings with team members and management to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Supported staff and team leads during shifts and was on-call for emergency situations.
  • Trained staff members on topics like de-escalation, Naloxone procedures, and mental health first aid.
  • Planned events and activities, completed various admin tasks including scheduling, streamlined communication between teams.

Team Lead

Ark Aid Street Mission
03.2023 - 07.2024
  • Supervised the interior and exterior of a location, being responsible for staff, patrons, and volunteers.
  • Promoted a positive work environment by fostering teamwork, open communication, and through coaching and supporting staff members.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Responded to a myriad of emergency situations including overdoses and assaults, ensuring the safety of staff and others involved.
  • Communicated with program staff, coordinators, and management to ensure consistency and efficacy of day/night programs.

Delivery Driver/Kitchen Help/Program Support

Ark Aid Street Mission
02.2023 - 07.2024
  • Delivered meals and others items between locations. Responsible for other deliveries/pickups from food services and partnering organizations.
  • Assisted with kitchen tasks when necessary. This includes food prep, preparing meals, supporting dinner service.
  • Pickup up "program staff" shifts which entails direct contact and service of the community. Program staff are typically responsible for running one area/station.
  • Upheld high standards of professionalism while representing the company during interactions with volunteers, staff, community, and other vendors/partners.

Temp Worker

People Ready Staffing
02.2022 - 12.2023
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Learned semi-skilled and advanced work by shadowing experienced workers.
  • Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.

Front Desk Representative

Fanshawe College Athletics Department
09.2017 - 11.2018
  • Greeted students and visitors upon arrival, offered assistance, and answered questions.
  • Served as a first contact for those utilizing our services, representing the entire department.
  • Duties included renting out equipment, setting up areas for events, completing admin tasks when needed.
  • Trained and communicated with other employees to ensure that services were run effectively.

Intramural Convener

Fanshawe College Athletics Department
06.2016 - 08.2017
  • Organized and scheduled all intramural sports programs within the department.
  • Increased student involvement in intramural programs through effective marketing and promotion strategies.
  • Communicated all relevant information to every player, referee, and staff member involved in leagues.
  • Fostered strong relationships with students and staff to create a collaborative environment for the promotion of physical fitness and well-being throughout the school community.

Education

Diploma - Business Marketing

Fanshawe College
London, ON
01-2017

Criminology

Ryerson University
Toronto
01-2013

High School Diploma -

Central Secondary School
London, ON
01-2010

Skills

  • Program management
  • Problem-solving abilities
  • Teamwork and collaboration
  • Staff development
  • Customer service
  • Team leadership
  • Conflict resolution
  • Staff management

Languages

English
Native or Bilingual
French
Professional Working

Certification

  • First Aid and CPR
  • Mental Health First Aid
  • Safe Food Handling
  • HIFIS Specialist

Timeline

Program Coordinator

Ark Aid Street Mission
07.2024 - 08.2025

Team Lead

Ark Aid Street Mission
03.2023 - 07.2024

Delivery Driver/Kitchen Help/Program Support

Ark Aid Street Mission
02.2023 - 07.2024

Temp Worker

People Ready Staffing
02.2022 - 12.2023

Front Desk Representative

Fanshawe College Athletics Department
09.2017 - 11.2018

Intramural Convener

Fanshawe College Athletics Department
06.2016 - 08.2017

Diploma - Business Marketing

Fanshawe College

Criminology

Ryerson University

High School Diploma -

Central Secondary School

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Alex Hamilton-Hobbs