Alex Haines
Kelowna
Summary
Results-driven and versatile sales leader with over 10 years of experience in customer service, sales management, entrepreneurship, and property management. Proven ability to lead teams to exceed sales targets, coach, enhance customer experiences, and drive business growth. Demonstrated success in founding and growing a business from scratch, managing complex client relationships, and ensuring efficient operations across diverse sectors. Highly skilled in team building, strategic planning, and problem-solving, with a track record of achieving both individual and organizational goals. Always willing to learn and grow via new experiences.
Overview
9
9
years of professional experience
Work History
Director of Sales
CANADA SOLAR TEAM
11.2023 - Current
- Lead a dynamic team of up to 10 salespeople in the solar energy industry, overseeing sales strategies and performance.
- Developed and implemented sales processes and training programs, improving team efficiency and boosting overall revenue.
- Foster relationships and building trust with clients, ensuring high levels of customer satisfaction and retention.
- Exceeded sales targets consistently, contributing to the company’s growth in a competitive market.
- Conducted market research and competitor analysis to identify opportunities for expansion and innovation for our company in a competitive industry
- Sold upwards of 1 million dollars in revenue in my first year at Canada Solar Team
Guest Service Expert
DELTA GRAND OKANAGAN
04.2016 - Current
- Provided exceptional guest service in multiple capacities of the hotel restaurant including server, bartender, and floor management when needed
- Enhanced guest satisfaction through personalized service, resulting in repeat business and multiple 5 start reviews
- Contributed to hotel sales by upselling and providing consistent service to all cliental.
- Trained and mentored new staff, ensuring they delivered the high standards of service the hotel is known for.
CEO/Creative Director
HARRISON HAINES CLOTHING
09.2016 - 09.2022
- Founded and grew a clothing company from the ground up, achieving over $100K in annual sales.
- Designed and executed custom designs and marketing strategies that included online retail, pop-up shops, and community events.
- Managed all aspects of the business, including product design, inventory management, sales, and accounting.
- Created in depth marketing campaigns via unique cinematography, Ads and photo shoots.
- Featured in Kelowna: Young Entrepreneur Series and In Focus for outstanding achievements in entrepreneurship.
- Built and maintained strong relationships with suppliers, customers, and community partners, ensuring business sustainability and growth.
Education
General Business
Okanagan College
Kelowna, NoneHigh School Diploma -
Immaculata High School
Kelowna, BC06-2013
Skills
- Sales & Team Leadership: Team management, sales forecasting, pipeline management, performance tracking, and training
- Customer Service Excellence: Client relationship management, building trust, problem-solving, communication, and customer retention
- Entrepreneurship: Business development, strategic planning, financial management, and marketing
- Property Management: Lease agreements, tenant relations, facility management, budgeting, and compliance
- Project Management: Ability to lead projects from inception to completion while ensuring quality and deadlines
- Communication & Negotiation: Strong interpersonal and negotiation skills with clients, suppliers, and team members
Accomplishments
- Featured in Kelowna: Young Entrepreneur Series for local successful business achievements.
- Recognized in In Focus as an emerging local entrepreneur for Harrison Haines Clothing.
Languages
English
Native or Bilingual
Timeline
Director of Sales
CANADA SOLAR TEAM
11.2023 - Current
CEO/Creative Director
HARRISON HAINES CLOTHING
09.2016 - 09.2022
Guest Service Expert
DELTA GRAND OKANAGAN
04.2016 - Current
General Business
Okanagan College
High School Diploma -
Immaculata High School
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