Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Gorelkin

West Sacramento

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience

Work History

Forklift Operator

NVK Logistics
10.2023 - Current
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets
  • Ensured timely delivery of products by accurately picking orders from storage areas
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.

Logistics Coordinator

Rcg Logistics
10.2021 - 01.2023
  • Tracked units and notified clients of status or potential delays
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
  • Generated documentation and information required for customer shipments
  • Processed and entered customer orders into database and provided proactive customer service for accounts
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.

Contractor

Orbis Façade Group
11.2009 - 10.2021
  • Renovated and produced physical structures to meet timeline and budgetary constraints
  • Visited job sites and reviewed renovation plans to ascertain projects
  • Applied changes requested by designers, owners or inspectors to optimize work
  • Aligned work with budget, schedule and applicable building codes to maintain site safety
  • Established scopes of work, budgets and construction timelines to manage and plan projects
  • Minimized waste and oversaw cost-effective supplier purchases to reduce expenses
  • Evaluated architectural plans and consulted with clients to understand project scope and objectives
  • Hired and managed subcontractors for electrical and plumbing installations
  • Acquired new residential customers, commercial clients and construction partners to boost revenue
  • Managed quality control and maintained high level of customer satisfaction.

Call Center Supervisor

A1 Appliance Service
04.2008 - 11.2009
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings
  • Facilitated individual coaching sessions with CSRs to realign productivity goals
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Maintained strong call control and quickly worked through scripts to address problems
  • Reduced process lags and effectively trained staff on customer satisfaction protocols and first call resolution best practices
  • Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions
  • Managed 6 employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity
  • Trained new employees on processes to promote productivity team-wide.

Data Entry Specialist

American Recovery Service
11.2007 - 04.2008
  • Identified, corrected and reported data entry errors
  • Completed accurate and efficient data entry and database updates to support business operations
  • Compiled data from source documents prior to data entry
  • Reviewed and updated account information in company computer system
  • Sorted source documents and organized to be filed.

Education

CSO Construction Safety Officer -

Universal Health And Safety Burnaby
05.2015

High School Diploma -

Visions in Education
Sacramento, CA
06.2005

Skills

  • Superb management skills
  • Subcontractor relations
  • Safety understanding
  • Project management
  • Experience in leadership
  • Project Oversight
  • Call Center Operations
  • Typing Proficiency
  • Multi-Line Phone Talent
  • Route Dispatch
  • Customer Service
  • Calm and Professional Under Pressure
  • Multilingual

Timeline

Forklift Operator

NVK Logistics
10.2023 - Current

Logistics Coordinator

Rcg Logistics
10.2021 - 01.2023

Contractor

Orbis Façade Group
11.2009 - 10.2021

Call Center Supervisor

A1 Appliance Service
04.2008 - 11.2009

Data Entry Specialist

American Recovery Service
11.2007 - 04.2008

CSO Construction Safety Officer -

Universal Health And Safety Burnaby

High School Diploma -

Visions in Education

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Alex Gorelkin