Alex Gilbert
Software Developer
Orleans,ON
Summary
Accomplished Software Developer with a robust background at Sentry Software, specializing in Java backend development and cloud technologies. Expert in driving project success through Behaviour and Test Driven Development, and proficient in enhancing customer experiences. Demonstrated leadership in high-profile client projects and adept at fostering collaborative environments. Skilled in Java, with a strong ability to translate complex requirements into actionable solutions.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Software Developer
Sentry Software
3 2022 - Current
- Java backend development on the new MetricsHub application to provide storage, hardware and application monitoring for OpenTelemetry observability platforms, while applying Behaviour and Test Driven Development
- Conduct in-depth research 3rd party API documentation to develop multitudes of monitoring solutions, using numerous technologies such as REST, SNMP and WBEM
- Take the lead on proof of concepts for high profile clients, collecting requirements and developing solutions based on customer input
- Evaluate enhancement requests with customers, develop a solution and assist with implementation in their production environment by providing training and tools as necessary
- Collaborate with customers, Sales, Development using various technologies (Git, BitBucket, GitHub, Jira) to both produce ideas and develop product enhancements
- Delivered product demos at Datadog events and was a main speaker at a Green Software Foundation event
- Compose knowledge base articles to share knowledge within the team and lead training workshops and developed JSON schemas used both internally and by our customer base
Technical Support Specialist
Sentry Software
02.2020 - 03.2022
- Responding to customer concerns in a timely manner
- Working closely with software development to fulfill customer Enhancements Requests
- Active participation in Software Development to expand Sentry Software's Hardware Connector Library and Monitoring Studio templates
- Code investigation and development spanning a multitude of technologies (SNMP, WBEM, REST, Servers, Storage, Linux)
Technical Support
JSI Telecom
01.2016 - 01.2020
- High level investigation and resolution of complex customer issues
- Designated support resource to our French speaking client base
- Providing technical support in a timely manner on high profile critical issues
- Development of customized report for customer base using SQL
- Upkeep of security clearances with a multitude of organizations (NATO, Public Works, RCMP)
Tier 3 Technical Support Engineer
SIR Solutions
01.2012 - 12.2015
- Designated support resource to our English speaking customer base around Canada
- Assisted in the development of client specific reports to meet specific needs
- SQL database management including maintenance and deep analysis of problematic data
- High level troubleshooting of POS system day to day operations
- Deployments of software updates to our customer systems
Education
Some College (No Degree) - Computer Systems Networking And Telecommunications
Institut Supérieur D'Informatique
Montreal, QC 09.2010 - 12.2011
Skills
Associate - Cloud Infrastructure and Services Version 20 - Dell EMC
SE: Core Client Credential 2017 - Dell EMC
Specialist - Cloud Architect, Cloud Infrastructure Version 20 - Dell EMC
Expert - Cloud Architect, Cloud Services Version 20 - Dell EMC
AWS Technical Essentials - Amazon
Java for Beginners - JetBrains
Java Developer - JetBrains
Python for Beginners - JetBrains
JavaScript for Beginners - JetBrains
Java Backend Developer - JetBrains
Languages
English
French
Timeline
Technical Support Specialist
Sentry Software
02.2020 - 03.2022
Technical Support
JSI Telecom
01.2016 - 01.2020
Tier 3 Technical Support Engineer
SIR Solutions
01.2012 - 12.2015
Some College (No Degree) - Computer Systems Networking And Telecommunications
Institut Supérieur D'Informatique
09.2010 - 12.2011
Software Developer
Sentry Software
3 2022 - Current
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