ALEX GALLOWAY
Summary
Resourceful remote support professional with 1+ year of experience in customer service, logistics, and virtual operations. Strong communicator and problem-solver with a U.S. Marine Corps background and proven ability to troubleshoot issues and support high-volume workflows. Tech-savvy with 70+ WPM and proficiency in Zoom, Teams, Slack, and Microsoft/Google Suite.
Overview
9
9
years of professional experience
Work History
Content & Customer Support Assistant
Sun Hands Co
06.2024 - Current
- Provided virtual customer support via email and Instagram, responding to inquiries and assisting with order updates and product information.
- Collaborated on social media captions and basic copywriting for new case releases and promotions.
- Assisted with packaging logistics and coordinated with suppliers during busy campaign launches.
Import/Export Air Freight Forwarder
HPL APOLLO
01.2024 - 06.2024
- Quickly adapted to virtual systems and company protocols, actively participating in digital training sessions and cross-functional team check-ins to ensure smooth operations
- Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
- Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
Team Lead
WORLDWIDE FLIGHT SERVICES
06.2022 - 03.2024
- Managed ground operations coordination for Swiss, KLM, and Air France, ensuring seamless logistics and administrative support to guarantee safe and on-time flight departures
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Studio Assistant Manager
REHAB OFFICIAL
08.2020 - 06.2023
- Delivered remote customer support and technical troubleshooting to internal creative teams and external partners, ensuring smooth communication, scheduling, and asset delivery across time zones
- Conducted remote negotiations to secure favorable pricing, leveraging cultural awareness and virtual communication tools to streamline supply chains and reduce costs
- Maintained studio operations remotely, coordinating shoot schedules and materials logistics to support consistent branding and operational efficiency
Photo Retoucher
FASHION NOVA
10.2020 - 06.2022
- Oversaw image production remotely, maintaining consistent brand aesthetics across platforms while coordinating extensively with a remote creative team
- Transformed ordinary photos into captivating visuals by removing distracting elements and emphasizing key features.
- Streamlined workflow for increased efficiency, utilizing industry-standard software such as Adobe Photoshop and Lightroom
Office and Social Media Manager
SUPERVSN STUDIOS / 4HUNNID
01.2019 - 04.2020
- Oversaw production of clothing for brands managed by Supervsn Studios such as Supervsn, MindfulFee, 4Hunnid, and 10Summers
- Acted as a Production Assistant for all Supervsn activations such as pop-ups, marketing events, and speaking panels for related brands to Supervsn Studios such as Adidas PR management, creative packaging, and delivery
- Coordinating shoots as well as assisting with styling, production set-up, and photography for social media content and other marketing content such as commercials and lookbooks
Infantry
UNITED STATES MARINE CORPS
08.2016 - 12.2020
- Cultivated cultural understanding and effective communication while interacting with locals in diverse and challenging environments, showcasing diplomacy and cross-cultural competence as an United States Marine Corps infantry member
- Worked effectively in fast-paced environments.
- Self-motivated, with an strong sense of personal responsibility
Education
High School -
Mansfield High School
Mansfield, TexasCareer College -
American Career College
Los Angeles, California University -
South New Hampshire University
Manchester, New Hampshire Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Slides, Gmail)
- Windows & macOS Operating Systems
- Typing Speed: 70 WPM
Technical Skills
Customer Support & Communication
- Remote & In-Person Customer Service
- Technical Troubleshooting
- CRM / Ticketing System Familiarity
- Clear Verbal & Written Communication
- Remote Collaboration Tools (Slack, Zoom, Microsoft Teams)
Accomplishments
- Provided virtual customer support and content assistance at Sun Hands Co., improving engagement by 15% through strategic messaging and social media support.
- Managed international air freight operations at HPL Apollo, processing 100+ shipments weekly with 1% error rate and rapid adaptation to new digital systems.
- Led ground operations for Air France, KLM, and Swiss at WFS, achieving a 98% on-time departure rate and training new hires on safety and procedures.
- Retouched over 500 product images weekly for Fashion Nova, maintaining consistent branding and reducing rework by 20% through quality-first editing.
Operating Systems
- Windows
- MAC
Additional Information
Additional Information:
- Dual citizen (U.S. & Philippines)
- U.S. Military Veteran (Former Marine Corps Infantryman)
- Strong background in remote work, logistics, and customer service
Timeline
Content & Customer Support Assistant
Sun Hands Co
06.2024 - Current
Import/Export Air Freight Forwarder
HPL APOLLO
01.2024 - 06.2024
Team Lead
WORLDWIDE FLIGHT SERVICES
06.2022 - 03.2024
Photo Retoucher
FASHION NOVA
10.2020 - 06.2022
Studio Assistant Manager
REHAB OFFICIAL
08.2020 - 06.2023
Office and Social Media Manager
SUPERVSN STUDIOS / 4HUNNID
01.2019 - 04.2020
Infantry
UNITED STATES MARINE CORPS
08.2016 - 12.2020
High School -
Mansfield High School
Career College -
American Career College
University -
South New Hampshire University
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