Alex Forsyth
Toronto,ON
Summary
Dedicated and friendly Barista/Server with excellent interpersonal communication skills and an upbeat and flexible approach. Enthusiastic about providing high quality service in fast paced environments, and in promoting top of the line coffee and food. Experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
5
5
years of professional experience
Work History
Catering Server
Death In Venice Gelato
05.2022 - Current
- Portioned and distributed gelato to customers.
- Assembled and delivered food and supplies for catered functions to scheduled locations
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cleaned up venue after event and assisted with inventory, food storage and other closeout tasks
- Upheld the company''s reputation for excellence by adhering to established service standards while continually seeking opportunities for improvement in personal performance.
Barista/Gelato Server
Death In Venice Gelato
03.2022 - Current
- Learnt how to properly scoop and swirl gelato in a tasteful and well-proportioned manner.
- Prepared specialty drinks such as cappuccinos, lattes and mochas, as well as house-made vegan smoothies, and milkshakes.
- Answered questions about ingredients and the gelato making process
- Assisted owner in leading weekly gelato tours
- Used POS system to accurately enter orders and process payments.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Opened and closed the store by oneself (tasks include: running the dishwasher, mopping the floors, sanitizing all surfaces, putting away gelato tubs, locking up).
Bartender
The Island Cafe
05.2022 - 09.2022
- Mixing, garnishing and serving alcoholic and non-alcoholic drinks
- Helping guests choose menu items and guiding them through drink options
- Taking orders and making guests feel taken care of
- Open and close the Bar area of the restaurant
- Assisted with inventorying beverage stock and bar supplies.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Host
The Island Cafe
05.2021 - 09.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took initial drink orders and relayed information to wait or bar staff.
- Assisted servers with delivering orders, carrying additional trays and helping dish out items.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Completed daily side work and opening and closing duties without fail.
Marketing Assistant
Freelance
01.2021 - 05.2022
- Assist Creatives (Photographers, Videographers) in promoting their work.
- Assist in launching artistic campaigns.
- Assist in setting up IndieGoGo and MailChimp Campaigns to reach out to fanbases and attract buzz during release periods.
- Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
- Organize Media Send-Out Plans, and Design Social Media Posts for Creatives.
Marketing & Administration Assistant, Office Manager
The Architect Builders Collaborative
05.2020 - 05.2022
- Organized Company's Financial and Administrative Paperwork.
- Managed company's Social Media and Marketing platforms and campaigns.
- Answered phone calls and emails from clients, and scheduled consultations, and webinars.
- Managed and Coordinated Office Meetings, Shopping, and other office tasks including relocated offices.
- Worked in photoshop & InDesign to create graphics for company brochures & other uses
- Assisted in designing the Company's Official Website.
- Designing Webinar Campaigns.
- Filmed and edited Architectural YouTube Videos and other Promotional Videos
- Worked in Photoshop, InDesign, and Final Cut-Pro to assist in marketing-related campaign-work.
Barista/Server
Wanda's Pie In The Sky
08.2021 - 03.2022
- Operated espresso machines and commercial coffee brewers to create hot and cold beverages.
- Prepared sandwiches, soup, and other breakfast and lunch items.
- Served pie and other baked goods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Completed successful daily cash audits to correctly balance drawers at end of shifts, performed bank runs, and successfully opened and closed cafe by oneself.
Barista
The Island Cafe
06.2019 - 10.2021
- Welcomed customers, informed them of specials and new items, answered questions, and successfully accepted orders and payments.
- Prepared a variety of food and beverages while maintaining a positive attitude and an organized workspace.
- Took inventory and replenished items in display cases, at tables, and behind the counter.
- Cleaned and restocked work and dining areas, emptied the trash, and sanitized equipment and utensils.
Education
Rosedale Heights School of the Arts
Toronto, ONJazz Performance In Vocal Candidate -
University of Toronto
Toronto, ON05.2026
Independant Songwriting & Performance Certificate -
Seneca College
Toronto, ON12.2020
Skills
- Strong Communication Skills
- Warm, Friendly and Upbeat
- Detail Oriented
- 5 years of barista/serving experience
- Extremely clean and Organized
- POS trained
- French- Grade 11 level French education
Languages
English
French
Timeline
Bartender
The Island Cafe
05.2022 - 09.2022
Catering Server
Death In Venice Gelato
05.2022 - Current
Barista/Gelato Server
Death In Venice Gelato
03.2022 - Current
Barista/Server
Wanda's Pie In The Sky
08.2021 - 03.2022
Host
The Island Cafe
05.2021 - 09.2022
Marketing Assistant
Freelance
01.2021 - 05.2022
Marketing & Administration Assistant, Office Manager
The Architect Builders Collaborative
05.2020 - 05.2022
Barista
The Island Cafe
06.2019 - 10.2021
Rosedale Heights School of the Arts
Jazz Performance In Vocal Candidate -
University of Toronto
Independant Songwriting & Performance Certificate -
Seneca College
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