Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Ferguson

Barrie,ON

Summary

I am an extroverted person that has shown an amazing work ethic to all og my past employers. I am extremely hands-on employee and love to help and lead others. My experience in customer service has made me a valuable employee to all my previous work environments, not just with customers but with co-works and management alike. I have developed great listening skills therefore have developed an appreciated to find solutions to challenges.

Overview

13
13
years of professional experience

Work History

Services Manager

Staples
04.2016 - Current
  • Managed the servies departments in the store; Print Shop Customer Service and Tech Services by maximizing sales growth in the departments.
  • Reached over 1 million dollars in sales for the print shop in both 2019, 2022 and projected to hit it again in 2023.
  • Top Store in the district in selling our services in our Tech Services Department, selling over our goals each over in our subscription service ach year.
  • As a leader in the store, responsible for engaging and inspiring the team in educating about the services we offer and how to effectively communicate the benefits to our customers.
  • Lead, coach and manage the operational excellence and store brand standards in the 3 departments and on the sales floor.
  • Partnered with our customer service team to provide solutions to our customers when issues arises and to maintain a great customer service experience.
  • Have trained over 50+ employees, new hires and newly promoted Services Managers, Supervisors and Print Associates across Ontario to help them excel in the job.
  • Have traveled to multiple store locations to help with their Print Centre standards and to help maximize their sales and look for their opportunities to grow in their departments and for training their staff.

Wedding Photographer

Photos By Alexandria, Freelancer
04.2016 - Current
  • Organized and punctual, as had to create timelines for the day-of wedding for clients and making sure all was on time for the events of the day and coordinate with the other vendors to ensure timelines were being met.
  • Met with clients to discuss their visions and dreams for the day, and how to execute them.
  • Solutions finder: Had to come up with quick solutions on the fly when timelines, events, and other issues become an issue to ensure my clients happiness.
  • Average photo taking about 3000+ images, and had to meticulous backing up on multiple devices and online storage to ensure no loss would accure.
  • Processed in Lightroom and Photoshop an average of 3000+ images. Culled down to about 800-1200 per wedding client.
  • Managed to self-promote, by participating in wedding fairs/markets, maintained website and ad-boosting online.

Lab Technician Manager

Photo Gift World
04.2012 - 06.2015
  • Ran the Photobook department that had to print, and manage and maintained high volume orders of production for companies like Walmart, Black's, Fotosource + Staples.
  • Daily troubleshooting and problem solving on regarding machine failure to ensure orders got out in a timely manner.
  • Consistently hitting company goals on producing over 1,500+ orders a day.
  • Ensure that a clean and safe environment for training new team members into the team.

Keyholder/Lab Technician

Japan Camera
09.2010 - 02.2014
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.

Education

Associate of Arts - Art + Design Fundamentals

Georgian College
Barrie, ON

Skills

  • Fast-Learner
  • Highly Dependable
  • Xerox Ricoh Knowledge
  • Creative Solutions
  • Interpersonal Relationships
  • Workflow Management
  • Stress Tolerance
  • Energetic and Outgoing

Timeline

Services Manager

Staples
04.2016 - Current

Wedding Photographer

Photos By Alexandria, Freelancer
04.2016 - Current

Lab Technician Manager

Photo Gift World
04.2012 - 06.2015

Keyholder/Lab Technician

Japan Camera
09.2010 - 02.2014

Associate of Arts - Art + Design Fundamentals

Georgian College

Similar Profiles

CREATE PROFILE
Alex Ferguson