Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
Timeline
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Alex Edagobor

Brampton,ON

Summary

Passionate leader dedicated to fostering a positive work environment where associates are inspired and empowered to reach their full potential. Recognized for guiding teams through effective coaching, training, and motivation to excel, while actively supporting their personal and professional growth and development.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Department Supervisor

The Home Depot
Brampton, ON
08.2023 - Current
  • Inspired and motivated a team of 7 associates by fostering a positive and inclusive work environment centered on teamwork, recognition, personal and professional growth.
  • Leading my team to achieve the top sales position in the division for a specific article
  • As the captain of the Learning Locker, I improved the learning and development of associates by creatively fostering engagement, propelling us from 9th to 5th place on the district leaderboard.
  • Ensured compliance with all safety regulations across the store.
  • Created excitement by innovatively converting bottom classes into sales resulting in a high gross margin
  • Created a pipeline for installation sales, driving leads, measures, credit, and Pro Extra services, resulting in a boost in overall sales performance and profitability for my store.
  • Developed and mentored associates through ongoing coaching, training, and professional development, empowering them to perform at their best and advance within the company.
  • Resolved customer complaints in a timely manner.
  • Established goals for each associates and monitored progress towards those objectives.
  • Developed a comprehensive shrink mitigation strategy to effectively reduce shrink in my department

Lumber Sales Associate

The Home Depot
Brampton, ON
05.2022 - Current
  • Greeted all customers in a friendly, welcoming manner.
  • Assisted the department supervisor in all aspects of daily operations, including smartlist, lumber dc, concrete, CGC and pressure-treated orders by using order proposal workbench.
  • Worked consistently on pack downs, managed inventory accuracy, and minimized stock shortages, resulting in 98% on-shelf availability.
  • Coached and trained new associates in the department using hands-on instruction, roleplaying, and the 70, 20, and 10 model, leading to improved VOC scores.
  • Promoted to full-time within a three-month timeframe for exceeding goals and supporting company culture
  • Improved learning and development of associates by promoting Learning Locker and achieving 10,000 badges for the store
  • Effectively communicating and executing strategies to prioritize tasks and assign associates based on their strengths and abilities
  • Received a Platinum Homer badge, the highest level of recognition for customer service at The Home Depot.
  • Organized and executed the “Make It Count” effort to get more associates involved in company policies and activities (VOC, Learning locker, VOA)
  • Mentored new hires on company policies and procedures to improve the efficiency of the onboarding process.
  • Used the panel and radial arm saw to cut lumber to requested sizes to fulfill customer requests.
  • Determine customers' needs and level of knowledge by asking them open-ended questions about their projects which helped drive sales and keeps customers loyal to our store.

Direct Marketing Sales Representative

AnnaPhill Global Resources
Ughelli, Nigeria
02.2015 - 01.2017
  • Developed and executes marketing and advertising strategies to drive sales.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Created and executed a social media strategy by understanding the target audience (through demographic and psychographic analysis), target audience, SEO keywords, developing content strategies, scheduling posts, and monitoring outcomes using Google Analytics and Hootsuite.
  • Managed schedules, samples, communications, and documentation to support all internal sales activity.

Cold End Line Inspector

Glass Force Limited Aba Plant
Aba, Nigeria
09.2013 - 12.2014
  • Eject and store every bottle with critical or major defects
  • Eject and store every bottle with minor appearance defects according to choice quality
  • Fostered teamwork within the company. Developed and maintained good working relationships with all departments.
  • Maintained work area in a clean and orderly manner.

Education

Aspiring To Supervisor - Management

Home Depot University (HDU) Leading Orange
Brampton, ON
06-2023

Ontario College Diploma - Business-Marketing

Confederation College
Thunder Bay, ON
04.2022

Skills

  • Customer service
  • Leadership
  • Health and safety-oriented mindset
  • Unsurpassed work ethic
  • Coaching
  • Delegation
  • Excellent communication and interpersonal skills
  • Time management
  • Inventory management
  • Critical thinking
  • Conflict-resolution
  • Friendly, positive attitude
  • Certified forklift, order picker, and reach truck operator
  • Problem solving

Certification

  • Unconscious Bias, [LinkedIn] -[Issued Aug 2021] [
  • Medical Terminology, [ST. John Ambulance Canada] - [22 Feb 2022]
  • TCPS 2: CORE-2022
  • Creating a Communications Strategy - [Issued Mar 31, 2022], [LinkedIn Learning]- [ Issued Mar 31, 2022]
  • Fork lift, Reach truck, and Order picker[The Home Depot] - [2022]

Languages

English
First Language

Accomplishments

  • Division's top seller for a specific article
  • Department Coach
  • Member, Voice of the associates
  • Deck and Fence Designer

Affiliations

  • Merchandising associate of the month (July 2022)
  • Bronze Homer Badge
  • Silver Homer Badge
  • Gold Homer Badge
  • Platinum Homer Badge

Timeline

Department Supervisor

The Home Depot
08.2023 - Current

Lumber Sales Associate

The Home Depot
05.2022 - Current

Direct Marketing Sales Representative

AnnaPhill Global Resources
02.2015 - 01.2017

Cold End Line Inspector

Glass Force Limited Aba Plant
09.2013 - 12.2014

Aspiring To Supervisor - Management

Home Depot University (HDU) Leading Orange

Ontario College Diploma - Business-Marketing

Confederation College

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Alex Edagobor