Alex Darmandjian
North Hollywood
Summary
Dynamic customer service professional with a proven track record excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently deliver exceptional service, ensuring customer satisfaction and repeat business. Proficient in data entry, I thrive in high-pressure environments while maintaining professionalism.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Harbor Freight
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
Home Depot
05.2019 - 07.2022
- Provided exceptional customer service by assisting customers in locating products, offering knowledgeable advice, and ensuring a positive shopping experience.
- Maintained well-stocked, organized, and clean aisles to enhance product visibility and improve the customer experience.
- Operated point-of-sale (POS) systems to process transactions accurately and efficiently.
- Met or exceeded sales goals by upselling and promoting store promotions, protection plans, and special order services.I’m
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Driver
Uber
01.2017 - 08.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
Grant High School
North Hollywood, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Customer Service Representative
Harbor Freight
07.2022 - Current
Sales Associate
Home Depot
05.2019 - 07.2022
Driver
Uber
01.2017 - 08.2019
Grant High School
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