Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Darmandjian

North Hollywood

Summary

Dynamic customer service professional with a proven track record excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently deliver exceptional service, ensuring customer satisfaction and repeat business. Proficient in data entry, I thrive in high-pressure environments while maintaining professionalism.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Harbor Freight
07.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Associate

Home Depot
05.2019 - 07.2022
  • Provided exceptional customer service by assisting customers in locating products, offering knowledgeable advice, and ensuring a positive shopping experience.
  • Maintained well-stocked, organized, and clean aisles to enhance product visibility and improve the customer experience.
  • Operated point-of-sale (POS) systems to process transactions accurately and efficiently.
  • Met or exceeded sales goals by upselling and promoting store promotions, protection plans, and special order services.I’m
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Driver

Uber
01.2017 - 08.2019
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Education

Grant High School
North Hollywood, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations

Timeline

Customer Service Representative

Harbor Freight
07.2022 - Current

Sales Associate

Home Depot
05.2019 - 07.2022

Driver

Uber
01.2017 - 08.2019

Grant High School
Alex Darmandjian