Alex Corvaglia
Chatham,ON
Overview
8
8
years of professional experience
Work History
Assistant Team Lead
Dollarama
01.2023 - 11.2023
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
- Worked with self checkout kiosks
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
Key Holder
Hart Stores Inc
03.2021 - 01.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
Key Holder
Little Caesars Pizza
03.2017 - 06.2019
- Prepping pizzas and ingredients
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Quality Control Lead Hand
Tianjin Auto Parts Inc.
03.2016 - 06.2017
- Inspected parts for defects to ensure quality
- Evaluated quality control processes and made recommendations for improvements in quality control.
- Followed quality control procedures.
- Assisted with quality control audits.
- Implemented and maintained quality control processes.
Customer Service
Teksavvy Solutions Inc.
05.2015 - 01.2016
- Assisted customers over the phone with sales and technical support
- Provided outstanding customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
Education
Grade 12 Diploma -
Ursuline College Chatham
01.2014
Skills
- Willing and able to learn new skills
- WHMIS trained
- Problem-Solving
- Attention to Detail
- Team motivation
- Teamwork and Collaboration
- Cash Handling
- People Management
- Overseeing Daily Activities
- Safety
- Conflict Resolution
Timeline
Assistant Team Lead
Dollarama
01.2023 - 11.2023
Key Holder
Hart Stores Inc
03.2021 - 01.2023
Key Holder
Little Caesars Pizza
03.2017 - 06.2019
Quality Control Lead Hand
Tianjin Auto Parts Inc.
03.2016 - 06.2017
Customer Service
Teksavvy Solutions Inc.
05.2015 - 01.2016
Grade 12 Diploma -
Ursuline College Chatham