Alex Clarke
Ottawa,Canada
Summary
Dynamic professional with over 10 years of experience in customer service and retail, notably at Canadian Tire Centre. Recognized for exceptional attention to detail and reliability, I excel in inventory management and fostering positive customer relationships, consistently achieving operational goals while maintaining high standards of service. Proficient in Microsoft 365 and dedicated to team success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cashier/Hospitality Attendant
Canadian Tire Centre
01.2024 - Current
- Process point-of-sale transactions accurately and efficiently
- Serve as the primary point of contact for customer inquiries and assistance
- Maintain cleanliness and organization of the workspace in accordance with health and safety standards
- Serve alcoholic beverages in compliance with Smart Serve regulations
- Conduct inventory counts and assist with maintaining accurate stock levels
- Supervised daily operations, including opening and closing procedures, and ensuring smooth flow of service in a fast-paced environment
- Managed inventory; monitored stock levels, placed orders, and minimized waste to support cost efficiency
- Fulfilled customer orders, handled cash transactions, and maintained point-of-sale accuracy.
- Interacted directly with customers to resolve concerns, fostering positive relationships and contributing to repeat business
- Maintained compliance with operational policies, and health & safety regulations to ensure a safe, organized work environment
- I am a highly reliable and motivated individual with over 10 years of experience in customer service and retail.
- I excel with inventory management, point-of-sale operations, and fostering positive customer relationships.
- I have become known for my organizational abilities, attention to detail, and commitment to achieving any goals I set.
- Constantly looking to contribute to a team's success while maintaining high standards of service.
Assistant Manager
Toys R Us
01.2012 - 01.2018
- Supervised the electronics department, ensuring product security by performing opening inventory counts and verifying security tag compliance on high value items.
- Maintained presentation and cleanliness of the department while keeping shelves fully stocked to meet customer demand and merchandising standards.
- Delivered exceptional customer service both in store and over the phone, acting as a go to support for product information and customer needs.
Shift Supervisor
Subway
01.2010 - 01.2012
- Supervised operations and ensured team performance in a fast-paced, customer-focused environment.
- Prepared a wide range of made-to-order sandwiches with speed, accuracy, and attention to presentation standard.
- Maintained high standards of cleanliness and food safety by following strict hygiene and sanitation protocols.
Education
Diploma - Accounting and Payroll
EVEREST COLLEGE
Ottawa, Ontario10.2013
Skills
- Attention to detail
- Point-of-sale operations
- Effective communication
- Technical proficiency
- Microsoft 365 expertise
- Customer assistance
- Work ethic and integrity
- Team collaboration
Certification
Smart Serve, 01/01/24 - 12/31/29
Volunteer Experience
Treasurer - Executive Board, Ottawa Vanier Women's Ball Hockey League, 01/01/13, 12/31/14
Timeline
Cashier/Hospitality Attendant
Canadian Tire Centre
01.2024 - Current
Assistant Manager
Toys R Us
01.2012 - 01.2018
Shift Supervisor
Subway
01.2010 - 01.2012
Diploma - Accounting and Payroll
EVEREST COLLEGE