Summary
Overview
Work History
Education
Skills
Clientservicesexperience
Professional Development
Languages
Certification
Timeline
Generic

ALEX CHICHELLI

Toronto,ON

Summary

Polite and professional Customer Service Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Personal Trainer

Inclusive Fitness
01.2021 - Current
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Facilitated open communication channels with clients, addressing concerns or questions promptly while offering valuable insights into improving overall wellness.
  • Enhanced client fitness levels by creating personalized workout routines tailored to individual goals and abilities.
  • Encouraged long-term commitment from clients by celebrating achievements, setting new targets, and fostering a supportive atmosphere during training sessions.

Meat Clerk

Loblaws
01.2021 - 01.2023
  • Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
  • Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
  • Used strong communication skills to address customer inquiries or concerns promptly and professionally.
  • Managed approximately 30 incoming calls a day from customers

Sales Associate

Bluenotes
01.2018 - 01.2020
  • Welcomes customers and notify them of sales/ promotions
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.

Collections Agent

Gatestone & Co
01.2016 - 01.2018
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Reached out to approximately 40 account holders daily.

Education

Some College (No Degree) - Pre - Health Science

George Brown College
Toronto, ON

High School Diploma -

Dublin Scioto High School
Dublin, Ohio
06.2004

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call Center Customer Service
  • Resolving issues
  • Inbound phone calls
  • Appointment Scheduling
  • Answering questions
  • Call Control
  • Customer communications

Clientservicesexperience

Over 10 years of experience in client services with the natural ability to develop and maintain professional working relationships with clients, staff and management. I am a Certified Personal Trainer. CPR and AED certified, Excellent interpersonal and communication skills with experience in providing exceptional service in all aspects of the customers shopping experience, Well versed at promoting and selling merchandise, correlating with customers, preserving the image of the store by keeping it clean, and restocking it all the time, Strong numerical and analytical skills and proficient in the use of various POS systems, working knowledge of Microsoft Office Suite

Professional Development

  • Peer Support Worker Certification, Toronto, ON, 2021
  • Service Excellence Training, Ontario Tourism Education, Toronto, ON, 2014
  • Pre Health Program, George Brown College, Toronto, ON, 2010

Languages

English
Native or Bilingual

Certification

  • CPT - Certified Personal Trainer - May 2023
  • Peer Support Worker, Support House - February 2024
  • Service Excellence Training, Ontario Tourism Education - 2017

Timeline

Meat Clerk

Loblaws
01.2021 - 01.2023

Certified Personal Trainer

Inclusive Fitness
01.2021 - Current

Sales Associate

Bluenotes
01.2018 - 01.2020

Collections Agent

Gatestone & Co
01.2016 - 01.2018

Some College (No Degree) - Pre - Health Science

George Brown College

High School Diploma -

Dublin Scioto High School

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ALEX CHICHELLI