Alex Cherian Johns
Toronto,Ontario
Summary
Proven leader with extensive experience at Shoppers Drug Mart, adept in boosting sales and customer satisfaction through strategic planning and team leadership. Skilled in inventory control and customer service, I excel in driving operational efficiency and fostering relationships. Achieved significant improvements in store performance by mentoring staff and optimizing product displays.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Shoppers Drug Mart
08.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Merchandiser
Shoppers Drug Mart
11.2021 - 07.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
Warehouse Associate
Marsan Foods
09.2021 - 10.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Diploma - Human Resources Management
Canadore College of Applied Arts And Technology
Toronto, ON12.2022
Diploma - International Business Management
Niagara College
Toronto, ON04.2022
Bachelor Of Arts - Commerce
Mahatma Gandhi University
Kottayam, Kerala, India05.2019
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Time Management
- Team Building and Leadership
- Attention to Detail
- Stock management
- Team Management
- Mentoring and Coaching
- Strategic Planning
- Relationship building and management
- Records Management
Languages
English
Full Professional
Malayalam
Native or Bilingual
Timeline
Assistant Store Manager
Shoppers Drug Mart
08.2022 - Current
Merchandiser
Shoppers Drug Mart
11.2021 - 07.2023
Warehouse Associate
Marsan Foods
09.2021 - 10.2021
Diploma - Human Resources Management
Canadore College of Applied Arts And Technology
Diploma - International Business Management
Niagara College
Bachelor Of Arts - Commerce
Mahatma Gandhi University
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