Alex Chan
Seasoned Software Tester | Automation Expert | Building Quality from Requirements Up
Vancouver,BC
Summary
With over 20 years in quality assurance, I’ve built my career around a simple passion: ensuring that customers experience the best version of the software from the very start. I take pride in not only catching issues before release, but also providing practical workarounds when unexpected bugs make it into production.
My testing philosophy is rooted in early involvement. By contributing to requirement writing, I can begin testing features before a single line of code is written. This approach allows me to spot gaps, provide feedback, and strengthen requirements early in the cycle—ultimately saving time, reducing rework, and improving overall product quality.
A key part of my career has been driving test automation to improve efficiency and consistency. I’ve built automation suites that streamline regression testing, reduce release risk, and free up teams to focus on higher-value exploratory testing. For me, automation isn’t just about speed — it’s about creating a safety net that allows innovation to flourish without sacrificing quality.
Overview
20
20
years of professional experience
Work History
Software Developer In Test
Unbounce
02.2020 - 09.2025
- Actively contributed in meetings by identifying gaps and clarifying missing requirements
- Investigated and addressed customer issues to prevent developer context-switching and maintain development velocity
- Conducted new feature demonstration during all-hands, highlighting product value
- Developed an API test suite using Jest with AWS storage
- Designed mock data and created integration tests with React Testing Library
- Maintained and optimized WebdriverIO test suite, reducing test flakiness and improving execution speed
QA Tester
Unbounce
10.2013 - 02.2020
- Developed and maintained regression tests using WebdriverIO
- Managed feature flags and coordinated deployments through an in-house application, enabling safe and controlled rollouts
- Built end-to-end test flows with Puppeteer
- Reviewed and refined user stories to improve development efficiency
Assistant Product Manager
Global Relay
09.2011 - 09.2013
- Translated feature requests into clear acceptance criteria within user stories, ensuring alignment between business needs and technical implementation.
- Designed mockups in Balsamiq to facilitate effective grooming sessions
- Reviewed project charters for clarity, completeness, and feasibility, reducing ambiguities early in the project lifecycle.
- Delivered training sessions on new features to internal staff, reducing support inquiries.
- Evaluated third-party applications for integration suitability
QA Lead
Global Relay
09.2008 - 09.2011
- Developed comprehensive test plans for a multi-tier message archiving system
- Led and managed a team of five QA analysts, coordinating test activities
- Investigated production issues and delivered workarounds, minimizing customer impact.
- Delivered training sessions to new employees, improving onboarding efficiency and team readiness.
- Built automation scripts for regression testing, reducing manual effort and increasing test reliability.
QA Automation Developer
Riptown.com Media
06.2007 - 09.2008
- Designed fail-safe GUI automation test plan
- Created automation test script that interacts with database and java application
- Provided business solution using VB script in excel
- Performed and analyzed test result from WebLOAD
- 3 years 4 months
Software Tester
Riptown.com Media
06.2005 - 06.2007
- Developed software test plans for a system with multiple applications
- Worked closely with software developers to detect bugs in programs
- Emulated an essential part of the application using VB script in excel
- Provided training sessions to new employees
- Resolved production problem before escalating to developer
Software Test Engineer
Power Measurement
09.2001 - 12.2003
Quality Assurance Programmer
PureEdge Solutions
03.2000 - 09.2001
Project Engineer
Dow Jones Market
09.1995 - 05.1996
Education
Bachelor of Science - Computer Science
University of Victoria
Victoria, BC08-1999
Skills
- Cypressio
- WebdriverIO
- Git
- Test automation frameworks
- API testing
- Software debugging
- Regression testing
- JIRA
Languages
Chinese
Native or Bilingual
English
Full Professional
Timeline
Software Developer In Test
Unbounce
02.2020 - 09.2025
QA Tester
Unbounce
10.2013 - 02.2020
Assistant Product Manager
Global Relay
09.2011 - 09.2013
QA Lead
Global Relay
09.2008 - 09.2011
QA Automation Developer
Riptown.com Media
06.2007 - 09.2008
Software Tester
Riptown.com Media
06.2005 - 06.2007
Software Test Engineer
Power Measurement
09.2001 - 12.2003
Quality Assurance Programmer
PureEdge Solutions
03.2000 - 09.2001
Project Engineer
Dow Jones Market
09.1995 - 05.1996
Bachelor of Science - Computer Science
University of Victoria