Summary
Overview
Work History
Education
Skills
Languages
References
Training
Timeline
Generic
Alex Ceban

Alex Ceban

Summary

  • Telecommunication and network specialist with more than 10 years' experience in telecommunications, information technology, and data networking industries.
  • Excellent qualities such as teamwork, leadership, negotiation, analysis, and communication.
  • Strong skills in systems design, implementation, technical support, commissioning, training, troubleshooting, etc.
  • Solid experience with troubleshooting and technical support abilities, audits/assessments, implementation analysis, security, and database applications.
  • Ability to work under pressure and with multitasking, re-prioritize tasks and take decisions accordingly.
  • Dedicated to achievement of goals and use every resource to achieve them, attention to detail.
  • Excellent presentation skills, written and oral communication abilities, strong technical background, and willingness to learn new technologies.
  • Detail-oriented team player with strong organizational skills.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

23
23
years of professional experience

Work History

Specialist Technical Network

Bell Canada
03.2022 - Current
  • Exercised versatility in fast-paced, agile work environments.
  • Participated in ongoing training and compliance activities.
  • Defined team directions and provided guidance to members.
  • Managed and resolved incidents according to service agreements.
  • Leveraged specialized knowledge to act as subject matter expert within organization.
  • Identified opportunities to enhance specialization resulting in increased efficiency.
  • Developed and implemented specialized procedures for customer service operations.
  • Provided technical support for customers in resolving complex issues.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Assisted in developing strategies to increase customer satisfaction
  • Maintained accurate records of all client interactions and problem resolution activities.
  • Monitored server performance to ensure optimal uptime and availability of services.
  • Performed regular maintenance on computer systems, including patching and security updates.
  • Coordinated with vendors for procurement of hardware and software components required for projects.
  • Resolved complex technical problems using the combination of diagnostic tools and problem-solving techniques.
  • Upgraded IT systems as necessary to maintain efficiency and security standards across an organization.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures

Collaboration Solutions Specialist

Neopos Montreal
11.2016 - 02.2022
  • Manage daily operations of company's in-house Unified Communications infrastructure
  • This infrastructure is evolving integrated platform which currently consists of large installation of Cisco LAN/WAN devices, Cisco IP telephony, Microsoft Unified Communication products and multi-vendor Video Conferencing
  • Maintain SLAs for all organizational Unified communication applications and work with distributed team members in North and South America to accomplish this
  • This administrator role also includes Unified Communications project work such as bringing new sites on-line, upgrade projects, integrating new technologies, etc
  • Support of VoIP and Videoconferencing infrastructure and its associated software, including Routers, Switches, voice mail, interactive voice response, and Videoconferencing systems
  • Integrate IP telephony systems with enterprise LANs, WANs, and other Internet-based services and protocols
  • Collaborate with help desk to resolve trouble tickets and mitigate end-user issues with VoIP hardware and/or applications
  • Documentation of changes and additions to voice network configurations
  • Also documenting different new telephony devices and putting together their user and troubleshooting guides
  • Monitor and identify capacity and performance issues for converged network traffic to ensure continued, uninterrupted operation of telephony systems.

Technical Support VoIP Project

Cronomagic INC.
08.2012 - 11.2016
  • Provided servers and clients support for all issues such as: logon failures, account lockout, network connectivity, DNS and name resolution, authentication problems, etc
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Responsible for configuring, installing equipment VoIP for clients (Asterisk, FreeBPX, IP-VoIP Gateways, ATA, IAD, IP PBX, IP Phones, etc.), testing and commissioning service
  • Preparing IP-PBX, IP-phones (Linksys, Nortel, Yealink, AAstrra) for business customers
  • Configure PPP server on Linux machine using Point-to-Point Tunneling Protocol (MikroTik 750 series, Buffalo DD-wrt routers)
  • Responsible for configuring, installing equipment LAC server(linux based) for PPPoE over L2TP for ADSL 2+ and VDSL customers
  • Maintenance Netscreen/Juniper Firewalls, Vyattta Soft Firewalls, Brocade Firewall, iptables
  • Supporting Nagios, MRTG, Smokeping, Big Brother Monitoring Tools
  • Communicate and coordinate with internal departments
  • Processing and transferring product enhancement requests
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults
  • Providing support, including procedural documentation and relevant reports
  • Working continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritizing and managing many open cases at one time.

Technical Manager VoIP project, IT Department

StarNet I.S.P
03.2011 - 02.2012
  • Provided design, implementing and support for all telecommunication systems, planning, design and disaster recovery using Open Source software (Open SIPS, Asterisk)
  • Was responsible for infrastructure services on VoIP technology - tens of thousands of users around
  • Responsible for installing equipment VoIP for business clients (Gateways, ATA, IAD, IP PBX, IP Phones, etc.), testing and commissioning service
  • Project development and implementation of auto provisioning for VoIP users via billing system
  • Provided server and client support for all issues such as: logon failures, account lockout, network connectivity, DNS and name resolution, authentication problems, etc
  • Was responsible for infrastructure services on VoIP technology base on Cisco, Squire Technologies products, deployed and maintained MS SQL Server 2008 as part of accounting database server
  • Designed and implemented Virtualization for all VoIP servers (VMware), developed restore and backup procedures and plans of critical accounting data
  • Implemented and maintained security group policy, delegation of authority, and privileged access in accordance with corporate security standards.

Telecommunication Specialist

MOLDTELECOM I.S.C
12.2001 - 03.2011
  • Worked on International Switch Center as a telecommunication engineer in the department even to the development
  • Was responsible for administration and troubleshooting of over 2000 nodes across 40 remote sites part of corporate TDM, VoIP networks
  • Participation in tenders for VoIP equipment purchase decisions
  • Organizing work to support team management center of all nodes in the country
  • Reviewed and remediated software distribution failures to eliminate the problems that cause those failures
  • Designed and implemented many mechanisms for handing on-off technical issues to other technical teams for resolution
  • Designed and conducted migration from TDM network in more than 20 sites (1000 nodes) to NGN VoIP based equipment
  • Designed, implemented and evaluated applications, systems and utilities relevant to VoIP services
  • Responsible for troubleshooting SoftSwitch, TDM switch of different issues including backup and update of all servers with latest service packs and hot fixes
  • Responsible for administration of DNS server, Directory partitions, containers, zones delegation, setup forwarders
  • Participated on installation, testing and troubleshooting for Video conference services.

Windows System Administrator

MOLDTELECOM I.S.C
12.2001 - 10.2002
  • Responsible for remote administration of servers for any problem related to Microsoft Windows operating system
  • Supported all other distributed technologies such as DNS, WINS, Group Policies, Terminal Services, ADFS, File Replication Service/DFS, etc
  • Provided the absolute best support for all issues and 24/7 troubleshooting until problem resolution
  • Worked directly with corporate customers
  • Fixed and resolved Windows system related problems and issues
  • Implemented monitoring software to monitor servers systems functionality
  • Responsible for troubleshooting Active Directory replication problems
  • Initiated and implemented performance solutions
  • Responsibilities included troubleshooting servers outages and performance issues
  • Designed and controlled successfully implementation of security policies, guidelines, procedures for corporate network
  • Designed, configured, and administered Microsoft network from the ground up - including router and switch installation and configuration, initial install and configuration of all servers' hardware and software
  • Collaborated with networking teams to ensure successful deployment of networking infrastructure.

Education

M.D. - Computer, Systems And Networking

Technical University of Moldova
Republic Of Moldova
01.1995

Skills

  • Root Cause Analysis
  • Customer Relations
  • Emergency Response
  • Quality Assurance
  • Technical communication
  • Documentation Management
  • Quality Assessment
  • System installations
  • Management collaboration
  • Project Planning
  • Interpersonal Skills
  • Data Analysis
  • Attention to Detail
  • Process Improvement
  • Continuous Improvement
  • Team building
  • Multitasking
  • Analytical Skills
  • Goal Setting
  • Improvement plan knowledge
  • Problem-Solving
  • Issue Research

Languages

English
Full Professional
French
Full Professional

References

Available upon request

Training

  • Designing Cisco Systems, Inc. - Cis for Cisco Internetwork Solutions - CCDA, 06/2017, CSCO12566524
  • Interconnecting Cisco Networking Devices - CCENT, 06/2017, CSCO12566524
  • Certified Network Associate (CCNA) Voice, 2014
  • LONIIS Leningrad Industrial Research Institute of Communications "Signaling Protocols NGN", 2009
  • Alcatel-Lucent University "Alcatel-Lucent 1540 Litespan FR.2.7 O&M", 2008
  • Alcatel-Lucent University "Alcatel 1000 MM E10 Operation and Maintenance", 2007
  • Microsoft Corporation "Implementing and Administering Security in a Microsoft Windows Server 2003 network", 2007
  • Cisco Systems, Inc. - Cisco Certified Network Associate (CCNA), 2007
  • Cisco Courses for Network Professionals (CCNP) Cisco Networking Academy Chisinau, 2008
  • Microsoft Corporation "Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure", 2006
  • Authorized Partner of the Company Siemens AG, Communications (COM) "Operation, Administration and service of multiplexers SURPASS hiX56xx", 2006
  • Authorized Partner of the Company Siemens AG, Communications (COM) "Standards tasks of maintenance service of system EWSD", 2006

Timeline

Specialist Technical Network

Bell Canada
03.2022 - Current

Collaboration Solutions Specialist

Neopos Montreal
11.2016 - 02.2022

Technical Support VoIP Project

Cronomagic INC.
08.2012 - 11.2016

Technical Manager VoIP project, IT Department

StarNet I.S.P
03.2011 - 02.2012

Telecommunication Specialist

MOLDTELECOM I.S.C
12.2001 - 03.2011

Windows System Administrator

MOLDTELECOM I.S.C
12.2001 - 10.2002

M.D. - Computer, Systems And Networking

Technical University of Moldova

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Alex Ceban