Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Alex Cabrilo

Kitchener,Canada

Summary

Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills.

Overview

3
3
years of professional experience

Work History

Merchandise Representative (COOP)

McIntyre Group
Kitchener, Ontario
06.2023 - 09.2023
  • Tracked, reviewed, and updated customer orders on customer accounts using CRM.
  • Organized and digitized customer invoices and filed them accordingly.
  • Spoke directly with customers both in person and over the phone to assist with documenting ordered materials.
  • Used Microsoft Excel to maintain and update customer order histories, prices, and fulfilled orders.
  • Scheduled meetings between customers and staff members for exhibitions of company materials.

Student Success Official (COOP)

Wilfrid Laurier International College
Brantford, ON
05.2022 - 08.2022
  • Assisted with student leadership training, planning, and execution including research and design of learning modules.
  • Updated and maintained appropriate reference materials, procedure documents, and student resources.
  • Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
  • Generated academic reports for the end of student semesters regarding the course's pass rates, retention rates, and instructor concerns regarding students' academic performance.

Customer Service Representative

Heffner Toyota
Kitchener, Ontario
06.2020 - 05.2022
  • Processed and informed customers about billing procedures, and payments, and provided payment setup assistance both in person and remotely.
  • Documented and processed customers' work orders to track requests, problems, and solutions.
  • Consulted with customers to determine the best methods to resolve service and billing issues both remotely and in person.
  • Interviewed customers regarding payment or warranty issues and reported feedback to the management team.

Education

Bachelor of Arts - Political Science

Wilfrid Laurier University
Waterloo, ON
2024

Skills

  • Fluency in both English and Serbian
  • Outstanding oral and written communication
  • Proficiency in MS Word, Excel, and Power Point
  • Capable of working in teams or independently
  • Excellent problem solving ability
  • Flexibility and adaptation
  • Impeccable time management
  • Adept ability to learn new skills

Affiliations

  • Volunteer constituency assistant for Member of Parliament Tim Louis (2019-2020).
  • Member of Wilfrid Laurier University model parliament (2021).
  • WRDSB History and Politics Award winner (2020).

Timeline

Merchandise Representative (COOP)

McIntyre Group
06.2023 - 09.2023

Student Success Official (COOP)

Wilfrid Laurier International College
05.2022 - 08.2022

Customer Service Representative

Heffner Toyota
06.2020 - 05.2022

Bachelor of Arts - Political Science

Wilfrid Laurier University

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Alex Cabrilo