Alexandra Bonilla
Fresno
Summary
Proactive professional with a strong work ethic and conflict resolution skills. Experienced in training team members and streamlining operations, leading to improved service efficiency and heightened customer satisfaction.
Overview
12
12
years of professional experience
Work History
Server
Eureka! Restaurants
Fresno, CA
03.2022 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to streamline food preparation and enhance service efficiency.
- Trained new servers on menu items, service standards, and POS system usage.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Processed customer orders accurately, managing special requests and dietary restrictions effectively.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty to the restaurant.
- Implemented new serving techniques that improved workflow during peak hours, contributing to team performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Office Administrator
Caliber Collision
Fresno, CA
09.2024 - 01.2025
- Managed office supplies inventory, ensuring timely procurement and organization.
- Coordinated scheduling for team meetings and appointments to optimize workflow efficiency.
- Facilitated communication between departments to support project collaboration and operational goals.
- Improved customer service processes, resulting in enhanced client satisfaction metrics.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Correctional Officer
California Department of Corrections and Rehabilitation
Corcoran, CA
04.2014 - 08.2021
- Supervised inmate activities, ensuring compliance with facility regulations and safety protocols.
- Conducted regular security checks to maintain safety and order within the correctional facility.
- Managed incident reports, documenting occurrences and collaborating with law enforcement as needed.
- Trained new staff on operational procedures, enhancing team effectiveness and adherence to policies.
- Developed and implemented strategies to de-escalate conflicts among inmates, promoting a safer environment.
- Evaluated inmate behavior and reported findings to management for appropriate intervention measures.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
Education
No Degree - Massage Therapy
Milan Institutue
Clovis, CA10-2022
Associate of Science - Administration of Justice
West Hills Community College
Coalinga, CA05-2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- High volume dining
- Food safety practices
- Allergy awareness
- Data entry
- Verbal communication
- Microsoft office
- Scheduling appointments
- Billing and invoicing
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
Timeline
Office Administrator
Caliber Collision
09.2024 - 01.2025
Server
Eureka! Restaurants
03.2022 - Current
Correctional Officer
California Department of Corrections and Rehabilitation
04.2014 - 08.2021
No Degree - Massage Therapy
Milan Institutue
Associate of Science - Administration of Justice
West Hills Community College