Alex Barreto
Long Beach
Summary
Results-driven manager with a proven track record in enhancing customer engagement and optimizing workflow. Expertise in staff supervision, event coordination, and effective communication to drive sales and improve customer satisfaction.
Overview
27
27
years of professional experience
Work History
Manager
A Secret Garden Florist
Huntington Beach
06.2022 - Current
- Managed daily operations, optimizing workflow for efficiency at florist shop.
- Supervised staff, training team to improve customer service interactions.
- Developed promotional displays, increasing customer engagement and driving sales.
- Coordinated floral arrangements for events, adhering to client specifications.
- Maintained inventory levels and ordered supplies to meet business needs.
Manager
Pushpanjali Floral Concepts LLC
Brea
01.2019 - 05.2022
- Managed daily operations to ensure efficient workflow and customer satisfaction at florist shop.
- Supervised staff, providing targeted training to elevate customer service skills and enhance client experiences.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Coordinated floral arrangements for events, adhering to client specifications.
- Maintained optimal inventory levels and ordered supplies to align with business demands.
- Developed promotional displays to attract customers and increase sales.
Inside Sales Manager
Shortcuts USA
Huntington Beach
04.2017 - 04.2018
- Coordinated with marketing to align promotional campaigns, enhancing sales engagement.
- Developed customer relationships through regular follow-ups and personalized communication.
- Engaged repeat customers through personalized communication to strengthen long-term relationships.
- Utilized CRM software for tracking leads, managing accounts, and reporting metrics.
- Led weekly meetings to discuss team goals, challenges, and best practices for success.
- Collected and analyzed customer feedback to enhance service quality and address complaints.
Analyst, CFM Data Management
Taco Bell Headquarters
Irvine
04.1999 - 12.2016
- Supported 6500+ Company and Franchise Restaurants Nationally providing programming and pricing information updates
• Assisted new restaurant openings by supplying POS menus and worked with
Facility Leaders to coordinate flawless execution
• Quickly and effectively solved Franchise customer challenges
• Maintained quality control/satisfaction records, constantly seeking new ways to
improve customer service - Analyzed customer feedback to identify trends and improve service quality.
- Collaborated with cross-functional teams to enhance product offerings and promotions.
- Created market analysis reports to inform strategic decision-making.
- Responsible for all testing and implementation of new POS software to all corporate and franchisee locations
• Spearheaded integration efforts between POS and payment terminals
• Worked side-by-side with QA and vendors to partner on management of POS systems within the organization
Education
Some College (No Degree) - Business Administration
Excelsior College
Albany, NYSkills
- Operational planning
- Project management
- Staff supervision
- Performance management
- Training development
- Talent acquisition
- Sales engagement
- Inventory management
- Brand management
- Customer service
- Relationship building
- Effective communication
- Problem solving
- Team building
- Coaching and mentoring
- Conflict resolution
Timeline
Manager
A Secret Garden Florist
06.2022 - Current
Manager
Pushpanjali Floral Concepts LLC
01.2019 - 05.2022
Inside Sales Manager
Shortcuts USA
04.2017 - 04.2018
Analyst, CFM Data Management
Taco Bell Headquarters
04.1999 - 12.2016
Some College (No Degree) - Business Administration
Excelsior College