Alex Balzer

• Conducts training and mentored team members to promote productivity and accuracy when completing Geek Squad Services.
• Promotes a positive work environment by fostering teamwork and open communication
• Developing succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.

• Successfully managed a team of 5 through an entire store renovation, providing guidance and training throughout the process.
• Worked with a project manager and general contractors to plan out phases of the project and execute them in the most efficient way
• Managed schedules, accepted time off requests and found coverage when needed

I was hand picked by my District and In-Store leadership team to transfer to Guelph and help rebuild their Product Process team from excelling in Kitchener.

• Successfully rebuilt the Product Process team in Guelph by building trust within the team leading by example, instilling trust and being human.
• Reduced shrink from 126k to 68k in my first year in role
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted training and mentored team members to promote productivity, effectiveness, and commitment to friendly service.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

• Responsible for managing store inventory using the NVR, identified shrink trends and introduced new measures to reduce shrink
• Managed a team of 10-20 employees
• Excelled in completion of truck productivity and was asked to run a district call on the process
• Responsible for overseeing the store look & feel