Overview
Work History
Education
Skills
Timeline
Generic

ALEX AN

San Jose

Overview

16
16
years of professional experience

Work History

Manufacturing Customer Program Manager

Arista Networks
Santa Clara
06.2021 - 08.2024
  • Owned aerospace customer ODM program end to end and successfully managed forecast, materials, build plans, delivery commits, and tracking sales orders, generating revenue of $108M while leading Contract Manufacturer (CM) and interacting with customer as manufacturing representative.
  • Served as trusted advisor to customer for manufacturing and commercial topics while representing overall program status, action plans, and risks to customer and executive team weekly by driving cross-functional teams and Contract Manufacturer (CM).
  • Resolved critical material shortage by collaborating with manufacturing partners, protecting revenue of $9M, receiving recognition from customer and management for exceptional dedication and commitment.
  • Initiated and worked with the engineering team and manufacturing partners to find substitute parts for the builds, resulting in zero line down due to the shortage of materials.
  • Collaborated with a cross-functional team of 10 to successfully deliver outputs, meeting 95% of upside forecast demands and 90% of Yield by driving materials, testing, and debugging/reworking.
  • Drove mitigate actions of Excess and obsolete (E&O) materials and drove customer to dispose of E&O materials, WIP, and finished goods, collecting 100% of payment from customer per End of Line (EOL) agreements.
  • Managed manufacturing metrics such as PPV's, E&O, NCNR and MVA as well as overseeing BOM, ECO, and DEV.
  • Designed and implemented an efficient order fulfillment process that reduced overall lead time by 25%.
  • Identified an opportunity to improve Contract Manufacturer (CM) outputs by tracking and measuring performance metrics which results in 25% increase in shipping in delivery and achieved 2.4% Cost savings.
  • Coordinated and supported Quarterly customer visits to factory while managing customer expectations on deliverables and driving Contract Manufacturer (CM).

Account project Manager

AOPEN America (Division of Acer)
San Jose
05.2018 - 06.2021
  • Developed, built and nurture long-term relationship with key enterprise accounts, generating annual revenue of $4M and growing the existing key account revenues more than 50% in 2019 by upselling multiple product lines and services.
  • Managed Top 10 projects are moving along without hiccups by working closely with internal stakeholders at all levels, resulting in 90% customer retention rate.
  • Proactively worked with cross-functional teams through the sales cycle to deliver resources as appropriate to nurture and win opportunities and assisted in Quote, proposal, RFP response.
  • Active involvement of development of internal processes and continuous involvement for shortening overall sales cycle and strong/effective communication with cross-functional teams to ensure to get over the lines.
  • Served as a trusted advisor to customers while assisting in formulating strategy and direction for their business needs that relate to all solutions and present high-level solution offerings to C-level and PM.
  • Daily managed all accounts/opportunities and forecasting in Salesforce.com.

Account project Manager

Caswell Americas (part of Enoconn/Foxconn)
Fremont
03.2017 - 05.2018
  • Successfully developed 5 new customer relationships by networking with C-level executives and leading beyond the RFQ stages for customers with potential revenue of at least $10M and managed Top 5 ODM/OEM projects from Development to Mass Production.
  • Developed and maintained strong relationships with several CPE/Telecom customers with high win odds for robust business opportunities in 2018.
  • Acted as liaison between supporting HQ Team and customers to manage customer expectations on optimizing the cost and shortening production lead time.
  • Drove supporting team in HQ weekly to overcome issues and finding solutions that work for company and customer.
  • Tailored and presented several ODM/OEM solution proposals to a wide range of customer audiences, influencing both business and technical teams.
  • Planned and organized exhibitions, such as RSA and Supercomputing, to gain new account leads.

Account project Manager

Lanner USA
Fremont
05.2016 - 03.2017
  • Successfully managed onboarding the white-box solution for a Tier#1 SD-WAN ecosystem, and then executed sales strategies to maximize the volume of white-box among competitors, which brought several telecom opportunities with realized revenue of $10M.
  • Successfully managed the launch of 2 ODM projects from Development to Mass Production for one Tier#1 SDN customer, generating $3M in sales annually.
  • Acted as liaison between the customer and Lanner HQ to effectively resolve issues/problems by following-through action items.
  • Regularly acquired SD-WAN/NFV trend updates through customer and addressable market research.
  • Negotiated favorable terms and conditions for GPA/NPA.

Account Manager

MA Labs
Milpitas
06.2015 - 04.2016

Account Manager

Rocket America
Los Angeles
02.2011 - 12.2013

Accountant

Preferred Bank HQ
Los Angeles
05.2008 - 06.2010

Education

Bachelor of Arts - Economics

University of California, Los Angeles
12-2007

Skills

  • Oracle NetSuite ERP
  • Oracle Agile
  • MS Office
  • Google Sheets
  • Salesforce CRM

Timeline

Manufacturing Customer Program Manager

Arista Networks
06.2021 - 08.2024

Account project Manager

AOPEN America (Division of Acer)
05.2018 - 06.2021

Account project Manager

Caswell Americas (part of Enoconn/Foxconn)
03.2017 - 05.2018

Account project Manager

Lanner USA
05.2016 - 03.2017

Account Manager

MA Labs
06.2015 - 04.2016

Account Manager

Rocket America
02.2011 - 12.2013

Accountant

Preferred Bank HQ
05.2008 - 06.2010

Bachelor of Arts - Economics

University of California, Los Angeles

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