ALEX AMIRI
Union city
Summary
Dynamic and results-oriented leader with over 23 years of experience in operations management, including roles as Customer Service Manager, Logistics Manager, and Warehouse Operations Manager. Expertise in fostering team collaboration to enhance safety, productivity, creativity, and a positive work environment. Proven track record in overseeing business operations, optimizing supply chain processes, and spearheading successful project management initiatives that boost operational efficiency while delivering exceptional customer service. Held a Top Secret clearance from the Department of Defense and a diplomatic passport, complemented by extensive international exposure through travel to major cities across Asia, the Middle East, and Europe. Flexible and ready for both travel and relocation.
Overview
35
35
years of professional experience
Work History
Head of Operations
TwentyThirdbyDeanne
04.2024 - Current
- Streamlined operational processes, enhancing workflow efficiency and reducing turnaround times.
- Levering multi platform's to increase costumer acquisitions.
- Building an efficient warehouse and making adjustments as needed and leveraging Six Sigma standards.
- Partnering with UPS, FedX,USPS and other carriers to ensure optimal delivery solutions.
- Managing travel across multi states to design,build and set up our display.
- Enhancing operation efficiencies by identifying gaps and applying best practices.
- Resolving customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer support processes.
- Fosterling strong relationships with customers and community to drive long-term business growth.
Personal/Group Trainer/Facilities Management
Underground Fitness
07.2022 - Current
- Designing and Managing personalized daily workout programs tailored to each client needs
- Overseeing and maintaining all of the gym equipment (Monthly PMs)
- Building and nurturing client retention through strong relationships
- Providing one-on-one strength training sessions for clients
- Leading group classes with up to 30 participants
- Specialized in strength training for adults,senor adults and youth aged 8-16
- Conducting training sessions for remote clients.
Service Manager
Curbee
04.2022 - 07.2022
- Leading and managing of a team of office staff, Remote personnel and 16 Automotive Techs.
- Working closely with various suppliers to obtain optimal pricing while building lasting relationships.
- Managing all accounts receivable and payable
- Adjusting rout schedules as needed on a daily bases
- Fostering strong relationships with both customers, and team members.
- Leading daily conference calls across various divisions
- Conducing Interviews and hiring new technicians and office staff across multiple locations
- Coached, developing and training both current and new associates.
Production Supervisor
Tesla
12.2020 - 04.2022
- Supervise and manage production line as well as supporting 4-5 other lines for the Model Y Tesla car
- Achieve 350 vehicles build per 12-hour shift. Exceeding the forecast of the Model Y.
- Manage and audit all processes, and ensure safety protocols are followed
- Lead, train, develop and manage up 100 associates
- Work with cross-functional teams to implement and report manufacturing KPI's
- Conduct weekly management (PowerPoint) presentations to report on quality, costs, and safety performances
District Manager, Northern California
Closet World
12.2019 - 12.2020
- Managed and led a team of 4 supervisors and 20 product installers
- Collaborated with branch manager to develop and implement strategies to capitalize on opportunities that exceeded projections of $1 million a week
- Resolved customer concerns and issues on a daily basis and improved customer satisfaction by 30% within 6 months
- Audit and ensured that all team members follow company procedures and comply with safety policies
Assistant Branch Manager
HDSupplyWhiteCap
11.2017 - 12.2019
- Manage branch sales and delivery to customers daily.
- Assisted Branch Manager in creating annual budgets, tracking expenses, and making strategic adjustments as needed to optimize financial performance.
- Organized daily delivery loads and routs to ensure optimal efficiency
- Oversaw inventory management within the branch, ensuring optimal stock levels were maintained to meet customer demands.
- Organized regular training sessions for the sales staff, ensuring up-to-date knowledge of industry trends and product offerings.
- Managed critical accounts personally, ensuring high levels of customer satisfaction while maintaining consistent revenue streams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Operations Manager
Home Depot Distribution Center
08.2012 - 10.2017
- Managed a team of 20 employees to pick and load lumber for bulk distribution to 114 Home Depot stores across Northern California and Nevada.
- Managed operations through 5S standards/methodology and SIMS (Safety in Motion Founding Principles).
- Ensure efficient operations and safety procedures of warehouse system(s); HAZMAT responder, and SOPA captain.
- Travel nationwide to support other Home Depot Distribution Centers
Field Service Manager
CROWN Lift Trucks
08.2009 - 10.2012
- Managed a territory consisting of approximately 1,400 pieces of equipment (MHE).
- Recruited, developed, trained and counseled the Field Service Technicians (FST).
- Facilitated monthly and bi-weekly service meetings with associates to discuss company goals and review policies.
- Prepared service reports and presentations for current and new customers.
Distribution Manager
Mervyns Northern Distribution Center
01.2007 - 12.2008
- Led, trained, developed, and motivated a team of 35 associates.
- Conducted midyear/ annual reviews for all hourly associates.
- Ensured prompt, efficient, and accurate processing of incoming merchandise and outbound store deliveries.
- Assisted with improving systems and processes to make distribution more efficient and cost-effective.
Team Leader (Camp As Sayliyah Doha, Qatar)
SM Consulting
01.2004 - 12.2005
- Supervised 34 Third-Country Nationals and CAT II employees translating Arabic documents into English within DOCEX, for use by National Governmental Agencies.
- Transported secure personnel to and from Camp As Sayliyah and Al Udeid Air Base.
- Security escort of (TCN) Third Country National's in secure areas.
- Supervised a warehouse containing government supply and classified materials as needed for mission and held active secret security DISCO clearance.
International Operations/Recruitment (Bagram Airforce Base, Afghanistan)
Worldwide Language Resources
01.2002 - 12.2003
- Managed employees in training at Ft. Benning, Shaw Air Force Base, Ft. Bragg and other military facilities.
- Recruited for overseas missions in support of the US military.
- Logistic planning of employees in the United States and the Middle East.
- Project Manager for overseas contract with the United States Army.
Route Supervisor
Tri-Ced Community Recycling
01.2001 - 12.2002
Supervisor
United Parcel Service
01.1991 - 12.2001
Education
Certified - Liquid Penetrant & Magnetic Particles Testing, Fundamentals & Repairs of Advanced Composite Structures
Sierra Academy of Aeronautics
Oakland, CACertified - Air Management
United Parcel Service
Oakland, CAM1 CDL - Operators License
Skills
- Facility management
- Cost containment
- Strategic planning
- Staff retention & recruiting
- Possessed an Official Passport
- Held Top secret Clearance (Department Of Defense)
- Large scale warehouse distribution & management
- Excellent interpersonal & communication skills
- Proficient in Microsoft Office
- Shopify,PBP,Fair platforms
Iraq Survey Group
Served with the Department of Defense in Qatar during the Iraq war and was awarded an Iraq Survey Groups coin upon mission completion by the mission's commanding general.
Timeline
Head of Operations
TwentyThirdbyDeanne
04.2024 - Current
Personal/Group Trainer/Facilities Management
Underground Fitness
07.2022 - Current
Service Manager
Curbee
04.2022 - 07.2022
Production Supervisor
Tesla
12.2020 - 04.2022
District Manager, Northern California
Closet World
12.2019 - 12.2020
Assistant Branch Manager
HDSupplyWhiteCap
11.2017 - 12.2019
Operations Manager
Home Depot Distribution Center
08.2012 - 10.2017
Field Service Manager
CROWN Lift Trucks
08.2009 - 10.2012
Distribution Manager
Mervyns Northern Distribution Center
01.2007 - 12.2008
Team Leader (Camp As Sayliyah Doha, Qatar)
SM Consulting
01.2004 - 12.2005
International Operations/Recruitment (Bagram Airforce Base, Afghanistan)
Worldwide Language Resources
01.2002 - 12.2003
Route Supervisor
Tri-Ced Community Recycling
01.2001 - 12.2002
Supervisor
United Parcel Service
01.1991 - 12.2001
Certified - Air Management
United Parcel Service
M1 CDL - Operators License
Certified - Liquid Penetrant & Magnetic Particles Testing, Fundamentals & Repairs of Advanced Composite Structures
Sierra Academy of Aeronautics