Summary
Overview
Work History
Education
Skills
Timeline
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Alex Ali-Ahmad

Laval

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Overview

6
6
years of professional experience

Work History

Rentention agent, telus

TELUS
03.2023 - 12.2023
  • Provide excellent customer service to reach sales objectives
  • Respect stats every months
  • Keep clients from canceling by providing solutions web inbound support, td insurance, montreal

Assembler

Apollon inc.
11.2021 - 11.2023
  • Assemble wood pieces by following the exact measures per company's policies
  • Lifting of heavy objects
  • Use sharp tools by following company's regulation and employee protection rules

Web Inbound Support

td insurance
03.2020 - 10.2021
  • Provided effective troubleshooting and remediation for web applications
  • Planned, developed, tested, deployed, and maintained web applications
  • Worked to solve complex problems using the latest in Cloud, Mobile, and Web
  • Technologies
  • Grillman, piri-piri, montreal

Cook

02.2018 - 01.2019
  • Chicken by following the exact degree per enterprise regulation
  • Cut the chicken to have a good presentation of the food and have excellent customer review
  • Worked well independently and on a team to solve problems
  • Assembleur, Apollon inc., laval

Education

High School Diploma -

École Secondaire Mont-de-La Salle
Laval, QC
06.2016

Skills

  • Decision Making
  • Ability to Multitask
  • Problem Solving
  • Customer Service
  • Time Management
  • Communication
  • Computer Skills
  • Profile
  • Customer representative with more than 2 years of experience in customer relation
  • Sector Strong ability to accurately identify business operational needs and develop
  • Solutions to reduce time processing to improve solution to customer's satisfaction

Timeline

Rentention agent, telus

TELUS
03.2023 - 12.2023

Assembler

Apollon inc.
11.2021 - 11.2023

Web Inbound Support

td insurance
03.2020 - 10.2021

Cook

02.2018 - 01.2019

High School Diploma -

École Secondaire Mont-de-La Salle

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Alex Ali-Ahmad