Alex Ali-Ahmad
Laval
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
6
6
years of professional experience
Work History
Rentention agent, telus
TELUS
Montreal, QC
03.2023 - 12.2023
- Provide excellent customer service to reach sales objectives
- Respect stats every months
- Keep clients from canceling by providing solutions web inbound support, td insurance, montreal
Assembler
Apollon inc.
Laval
11.2021 - 11.2023
- Assemble wood pieces by following the exact measures per company's policies
- Lifting of heavy objects
- Use sharp tools by following company's regulation and employee protection rules
Web Inbound Support
td insurance
Montreal, QC
03.2020 - 10.2021
- Provided effective troubleshooting and remediation for web applications
- Planned, developed, tested, deployed, and maintained web applications
- Worked to solve complex problems using the latest in Cloud, Mobile, and Web
- Technologies
- Grillman, piri-piri, montreal
Cook
02.2018 - 01.2019
- Chicken by following the exact degree per enterprise regulation
- Cut the chicken to have a good presentation of the food and have excellent customer review
- Worked well independently and on a team to solve problems
- Assembleur, Apollon inc., laval
Education
High School Diploma -
École Secondaire Mont-de-La Salle
Laval, QC06.2016
Skills
- Decision Making
- Ability to Multitask
- Problem Solving
- Customer Service
- Time Management
- Communication
- Computer Skills
- Profile
- Customer representative with more than 2 years of experience in customer relation
- Sector Strong ability to accurately identify business operational needs and develop
- Solutions to reduce time processing to improve solution to customer's satisfaction
Timeline
Rentention agent, telus
TELUS
03.2023 - 12.2023
Assembler
Apollon inc.
11.2021 - 11.2023
Web Inbound Support
td insurance
03.2020 - 10.2021
Cook
02.2018 - 01.2019
High School Diploma -
École Secondaire Mont-de-La Salle