Alex Aguilar Perez
Lead Customer Retention Strategist
Mississauga,ON
Summary
Proven Junior Account Executive with a track record of exceeding quotas and driving revenue growth through full-cycle sales, consultative selling, and Salesforce CRM expertise. Consistently ranked as a top performer by qualifying leads, running product presentations, and closing high-value deals across multiple product lines. Skilled at building trust with customers, managing pipelines with discipline, and applying retention strategies that reduce churn and unlock long-term growth. Recognized for blending sales execution with operational methods, improving team performance and streamlining workflows in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Lead Customer Retention Strategist
Inkeros
05.2025 - Current
- Closed renewals and upsells, saving $90K+ in recurring revenue in a single month.
- Applied relationship-driven selling strategies to reduce churn and increase loyalty.
- Collaborated with leadership to design retention workflows and upsell playbooks, streamlining renewals across the team.
- Leveraged Salesforce CRM to manage retention pipeline and track KPIs for accurate forecasting.
Digital Data Campaign Operations Lead
Inkeros
01.2024 - 05.2025
- Managed inbound digital lead pipeline, ensuring accurate qualification and distribution across the sales team.
- Conducted daily discovery and follow-up calls to accelerate conversion of inbound leads.
- Built Salesforce dashboards to track campaign effectiveness and improve conversion reporting.
- Partnered with Operations Manager to optimize workflows, improving sales efficiency.
Junior Account Executive / Team Lead
Inkeros
01.2024 - 11.2024
- Owned full sales cycle: qualified prospects, ran discovery calls, delivered presentations, and closed new accounts across Internet, Mobility, Security, and Smart Home solutions.
- Ranked as #1 sales performer, exceeding quota by 150–200% for 9 consecutive months.
- Delivered consultative, value-oriented product demos, simplifying technical offerings for both consumers and small businesses.
- Trained and coached new reps on objection handling, Salesforce CRM best practices, and solution selling, raising team close rates.
- Consistently drove pipeline growth through outbound outreach and upselling, boosting recurring revenue.
Education
Minor - Philosophy
Toronto Metropolitan University
Bachelor of Arts - International Economics And Finance
Toronto Metropolitan University
04-2026
Skills
- Full-Cycle Sales: Prospecting, Discovery, Demos, Closing
- Salesforce CRM: Pipeline Management, Reporting, Forecasting
- Consultative & Value-Based Selling
- Quota Achievement & Pipeline Growth
- Retention & Upselling Strategies
- Data Analysis: Excel (Pivot Tables, VLOOKUPs), KPI Tracking
- Sales Automation Familiarity: Outreachio, Salesloft, Yesware
Timeline
Lead Customer Retention Strategist
Inkeros
05.2025 - Current
Digital Data Campaign Operations Lead
Inkeros
01.2024 - 05.2025
Junior Account Executive / Team Lead
Inkeros
01.2024 - 11.2024
Minor - Philosophy
Toronto Metropolitan University
Bachelor of Arts - International Economics And Finance
Toronto Metropolitan University
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