Alex Abeln
La Mirada
Summary
Dynamic professional with proven expertise in dining room management and exceptional customer service, honed at Dennys Restaurant and Panera Bread. Excelled in guest complaint resolution and dining area maintenance, fostering positive relationships and maintaining cleanliness. Skilled in both hospitality service and empathy, consistently delivering outstanding support to enhance guest experience and loyalty.
Overview
2
2
years of professional experience
Work History
Hostess
Dennys Restaurant
La Habra
12.2023 - Current
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Informed patrons of establishment specials and promotions.
- Built positive relationships with other front-of-house and kitchen staff.
- Balanced cash register at end of shift according to established procedures.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Answered telephone to provide dining information and take reservations.
- Assisted with setting up banquet rooms for special events.
- Greeted customers and escorted them to their tables.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Cashier
Panera Bread
La Mirada
11.2022 - 12.2023
- Greeted customers promptly and responded to questions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
La Habra High School
La Habra, CA07-2023
Skills
- Dining room management
- Guest complaint resolution
- Seating coordination
- Dining area maintenance
- Customer service
- Cleaning and sanitation
- Hospitality service expertise
- Patience and empathy
- Upselling
Timeline
Hostess
Dennys Restaurant
12.2023 - Current
Cashier
Panera Bread
11.2022 - 12.2023
High School Diploma -
La Habra High School