Alethia Fragoso Ganado

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Collected room deposits, fees, and payments.
• Completed data entry and filing to keep records updated for easy retrieval.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Trained new team members on company procedures, customer service and issue resolution.
• Sorted and delivered mail and packages upon arrival to correct staff members and departments.
• Resolved customer problems and complaints.
• Scheduled client appointments for staff.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Receive payment from customers for services and products.
• Handled cash transactions and maintained sales and payments records accurately.

• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Handled assignments independently with good judgement and critical thinking skills.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Scheduled office meetings and client appointments for staff teams.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
• Answered central telephone system and directed calls accordingly.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Corresponded with clients through email, telephone, or postal mail.

• Incorporated multiple types of teaching strategies for each student.
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Planned lessons for allotted time to strengthen weak subjects and build skills.
• Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
• Reviewed materials for student classes to enhance learning and used unique ways to reinforce program materials.

Helped patients complete necessary medical forms and documentation.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Transcribed phone messages and relayed to appropriate personnel.
• Supported office staff and operational requirements with administrative tasks.
• Notified manager of incidents and potential incidents relating to patients and staff for swift action.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained payments from patients.

• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
• Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
• Developed and implemented engaging lesson plans to accommodate varied student learning styles.
• Collaborated with colleagues to develop innovative approaches to teaching.

• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
• Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
• Developed and implemented engaging lesson plans to accommodate varied student learning styles.
• Collaborated with colleagues to develop innovative approaches to teaching.