Alethea Dharmai
Toronto,ON
Summary
Sales and Marketing Professional with expertise in hospitality and real estate, skilled in revenue generation, client relationship management, and contract negotiation. Proven track record of exceeding sales targets, enhancing guest experiences, and seeking to drive sales growth at Marriott Hotels.
Overview
3
3
years of professional experience
Work History
Sales and Marketing Executive
Century 21, Realty Solution
01.2025 - Current
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Increased sales revenue by developing and implementing strategic marketing plans.
- Generated qualified leads through cold calling, email marketing, and social media campaigns, resulting in a 30% increase in client conversions.
Guest Service Support
Marriott Downtown at CF Toronto Eaton Centre
03.2024 - Current
- Assisted with bookings and reservations, effectively upselling events, and promoting premium options to enhance guest experience and sales
- Cultivated strong relationships with repeat guests, ensuring loyalty and satisfaction
- Supported event setup and coordination, ensuring client expectations were exceeded, and assisted in upselling room service and event packages
- Created memorable experiences for guests by anticipating their needs and going above expectations.
Guest Service Support
Marriott International Hotel Markham
08.2023 - 03.2024
- Managed guest inquiries, provided detailed information on services, and ensured seamless event coordination
- Served as a host and server in the restaurant, upselling menu specials and driving additional revenue
- Shadowed sales and event teams, gaining hands-on experience in lead generation, proposal writing, and contract negotiation.
- Assisted in prospecting and securing corporate group bookings, increasing sales revenue through targeted upselling.
Retail Sales Executive
TJX Companies Winners
04.2023 - 01.2024
- Used in-depth product knowledge to upsell premium options
- Exceeded sales targets by consistently driving performance and mentoring junior team members
SR. BRAND MANAGEMENT EXECUTIVE
Zoo Media Agency
10.2021 - 01.2023
- Managed media research tools to improve audience targeting and event planning
- Oversaw contracts, reconciled discrepancies and handled vendor and client communications
- Led cross-functional teams to successful project completion, fostering collaboration and brand reputation management
Education
Post Graduate Diploma - Marketing Management
Seneca College of Applied Arts And Technology
North York08-2024
Post Graduate Diploma - Business Administration And Management
Seneca College of Applied Arts And Technology
North York08-2023
Skills
- Multitasking proficiency
- Customer Relationship Management
- Upselling & Revenue Maximization
- Communication & Client Follow-Up
- Problem Solving & Critical Thinking
- Commitment to providing top-tier customer service and event execution
Additional skills and qualifications
- Excellent communication skills, both written and verbal, with experience in client-facing roles and event coordination.
- Adept at handling administrative tasks, including order entries, opportunity management, and client follow-up.
- Ability to effectively use sales tools and resources to meet client needs and drive revenue.
Timeline
Sales and Marketing Executive
Century 21, Realty Solution
01.2025 - Current
Guest Service Support
Marriott Downtown at CF Toronto Eaton Centre
03.2024 - Current
Guest Service Support
Marriott International Hotel Markham
08.2023 - 03.2024
Retail Sales Executive
TJX Companies Winners
04.2023 - 01.2024
SR. BRAND MANAGEMENT EXECUTIVE
Zoo Media Agency
10.2021 - 01.2023
Post Graduate Diploma - Marketing Management
Seneca College of Applied Arts And Technology
Post Graduate Diploma - Business Administration And Management
Seneca College of Applied Arts And Technology
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