Alethea Dane Recla
Edmonton,Alberta
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Academy Of Healthcare Services
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted apositive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Receptionist
Academy Of Healthcare Services
12.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Private Caregiver
Seth Mckenzie
08.2022 - 03.2023
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
General Services
Loblaw Companies
06.2022 - 12.2022
- Increased customer satisfaction with prompt communication and effective problem resolution.
- Established a positive, professional office atmosphere that promoted productivity and employee satisfaction.
Sales clerk
Metro Retail Stores Group Inc.
03.2016 - 06.2017
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
Education
Bachelor of Fine Arts - Studio Arts
Grant MacEwan University
Edmonton, AB06.2025
Skills
- Friendly and positive attitude, always smiling when greeting clients
- Built strong client relations through active listening and anticipating client needs
- Experienced in phone etiquette and extensive knowledge of video-conferencing software
- Proficient in Microsoft Word, Excel-or Google Sheets and Suites, and email platforms like Gmail and iCloud Mail
- Experienced in Calendar management
- Quick learner, especially with new software
- Excellent typing skills
- Multilingual (Filipino, English & Japanese)
- 3rd year university student with client service and retail experience
- Available during weekends and evening shifts
- Highly organized, quick learner with strong attention to detail
- Self-motivated, friendly, with a positive attitude and sense of humour
- Has strong interpersonal and communication skills and time management
Languages
English
Tagalog
Cebuano
Japanese
Timeline
Administrative Assistant
Academy Of Healthcare Services
01.2024 - Current
Receptionist
Academy Of Healthcare Services
12.2023 - 03.2024
Private Caregiver
Seth Mckenzie
08.2022 - 03.2023
General Services
Loblaw Companies
06.2022 - 12.2022
Sales clerk
Metro Retail Stores Group Inc.
03.2016 - 06.2017
Bachelor of Fine Arts - Studio Arts
Grant MacEwan University
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