Alethea Clark
Spectrum Security Services INC
Hesperia,CA
1
Language
4
Certifications
11
years of professional experience
Booking and Records Clerk managing inmate property intake, records accuracy, and release support in a secure detention setting. Handles inventory control, report preparation, and daily documentation while maintaining strict control of supplies and equipment. Supports facility maintenance and sanitation tasks by following safety protocols, inspecting work areas, and keeping spaces clean and secure.
Work History
Detention Officer
1 Year 4 Months- Assist ICE Deportation Officers with necessary paperwork regarding cases and files.
- Assist Travel Unit Deportation Officers by following strict guidelines from Headquarters on how to complete Travel Document request packets to different countries' Consulates/Embassies in the U.S. to obtain a valid Travel Document that would facilitate the removal of an individual.
- Maintain immigration docket management, call-ups, detainee requests, and case-related tracking information; update EARM comments and call-ups for Deportation Officers.
- Use the electronic Travel Document (eTD) system, the program which facilitates the electronic transfer of information between ICE and foreign Consulates and Embassies in the travel document request and adjudication process.
- Research and review A and T- files to obtain information which would enable us to create appropriate Travel Document request packets for the respective Consulates/Embassies.
- Conduct interviews with subjects to acquire all information required to complete various forms and Travel Document applications.
- Operate daily programs such as: Enforce, EARM, Electronic Travel Document(eTD), PCQS, RAILS, eCAS, Planet and Eagle systems to produce various required documents to process cases.
- Keep track of case files and update subject’s specific removal proceedings.
- Worked together with fellow co-workers to accomplish the tasks at hand.
- Keeping all proper certificates up to date to be able to transport detainees.
- Assisted with a variety of tasks, such as, booking people in and out of the facility, keeping an accurate count of detainees in ICE's custody, conducting searches on detainee's properties as well as pat downs.
- Conduct armed transports escorting detainees to area hospitals for medical emergencies, scheduled appointments, routine, and non-routine transfers to other facilities.
- Work with other agencies and ICE/USCIS stakeholders on immigration-processing activities and case-related issues.
- Train and guide coworkers on the immigration parole process and provide operational guidance related to immigration processing procedures.
- Review and apply DHS-ICE-ERO/USCIS policies and procedures and PBNDS requirements to support compliance with applicable operational standards.
- Conduct interviews when serving Notices to Appear (NTAs) for immigration proceedings and serve I-229 paperwork for the Field Operations Unit.
- Review passports, Lawful Permanent Resident documents, and other foreign documents; conduct departure-application interviews and gather information for travel documents/passports for the travel unit.
Booking and Records Clerk/Maintenance Janitorial
4 Years- Log 20-60 incoming property items and maintain secure chain-of-custody documentation for inmate belongings.
- Maintain inmate property in a secure holding area and verify records accuracy before release processing.
- Monitor facility security in assigned areas and promptly report hazards or policy violations to supervisors.
- Perform daily janitorial maintenance, including sweeping, mopping, vacuuming, and operating cleaning equipment safely.
- Inspect facility grounds, remove trash and debris, and support orderly movement between spaces.
- Collaborate with cross-department teams to improve records workflows and keep supplies stocked for daily cleaning needs.
AFE1, ICQA, and Jam Clear Auto Induct
10 Months- Processed 40-300 freight scans weekly using handheld scanners to track merchandise through the distribution network.
- Completed 40-200 packing and shipping tasks daily while preparing boxes, labels, and related documents.
- Streamlined scheduling and coordination to support smoother service delivery without compromising quality.
- Assisted with receiving, stocking, and distributing merchandise across warehouse operations.
- Operated equipment while following standard safety procedures during daily material handling.
Store Manager
3 Years 4 Months- Reviewed 80% of inventory weekly to keep product levels aligned with demand and support accurate ordering.
- Handled 25-100 customer interactions daily while resolving concerns promptly and maintaining a positive in-store experience.
- Maintained clean, safe store conditions by managing opening, closing, and daily facility upkeep.
- Managed employee scheduling, communication, and feedback to keep the team productive in a fast-paced environment.
- Resolved customer complaints professionally, preserving strong relationships and supporting repeat business.
- Drove sales through marketing initiatives, loyalty incentives, and consistent service standards.
- Oversaw loss prevention, cash control, and record-keeping to support secure, fiscally responsible store operations.
Customer Service Key Holder
1 Year 4 Months- Processed 30 cash transactions monthly with careful handling to support secure store operations.
- Handled 50-500 customer interactions weekly while delivering friendly service and resolving routine questions.
- Provided constructive feedback to employees, supporting performance improvement and consistent service standards.
- Supported team training and development efforts, helping foster a positive and collaborative work atmosphere.
- Oversaw daily opening and closing procedures, verifying secure storage of valuables and accurate cash handling.
- Volunteered for extra holiday and peak-period shifts to help cover staffing shortages and maintain coverage.
Education
Beauty School License - Cosmetology
Studio FX - Cosmetology
High School Diploma
Skills
Records management
Inventory control
Report writing
Facilities maintenance
Janitorial operations
Cleaning equipment operation
Facility security
Safety protocols
Access control
Customer service
Cross-functional team management
Team leadership
Affiliations
- GEO Fire and Safety Committee
Languages
Spanish
Professional Working
Certification
First Aid
Timeline
Detention Officer
Spectrum Security Services INC
07.2025 - CurrentRead More
Booking and Records Clerk/Maintenance Janitorial
The Geo Group Inc. Adelanto Detention Facility
07.2021 - 07.2025Read More
AFE1, ICQA, and Jam Clear Auto Induct
Amazon Warehouse
09.2020 - 07.2021Read More
Store Manager
The Love Store
07.2017 - 11.2020Read More
Customer Service Key Holder
Ecco Retail
03.2016 - 07.2017Read More
San Dimas High School
High School Diploma
Read More
TNT Agency
Studio FX from Cosmetology
Read More
Marinello School of Beauty
Beauty School License from Cosmetology
Read More