ALETA KNOWLTON
Spring Valley
Summary
Experienced in customer service and inventory management, with a proven ability to enhance operational efficiency. Regularly performed cycle counts to maintain accurate inventory levels while processing incoming orders promptly. Developed training materials for new hires, contributing to improved team performance and customer satisfaction. Collaborated with management on initiatives aimed at refining departmental processes and policies for handling customer inquiries and complaints.
Hardworking picker successful at transporting goods, completing orders and putting together shipments in high-volume, busy environments. Offers great team collaboration, safety oversight and picking skills developed several years in busy and challenging warehouses.
Overview
34
34
years of professional experience
Work History
Fulfillment Center Associate
Amazon
San Diego
03.2024 - 04.2024
- Performed regular cycle counts to ensure accuracy of inventory levels.
- Received, sorted and processed incoming orders in a timely manner.
- Packed items into boxes according to customer requirements.
- Communicated effectively with team members about tasks assigned.
- Reported any discrepancies between orders and shipments to supervisors.
Customer Service Supervisor
City of San Diego/Public Utilities
San Diego
09.1990 - 12.2020
- Assisted in developing training materials for new hires as well as existing employees.
- Assisted customers with Billing inquiries and resolving complaints promptly and professionally.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
Education
High School Diploma -
Sweetwater Union High School
National City, CA06-1981
Skills
- Inventory management
- Order processing
- Quality control
- Packing techniques
- Customer service
- Cycle counting
- Team collaboration
- Time management
- Problem solving
- Attention to detail
Timeline
Fulfillment Center Associate
Amazon
03.2024 - 04.2024
Customer Service Supervisor
City of San Diego/Public Utilities
09.1990 - 12.2020
High School Diploma -
Sweetwater Union High School