Alessia Scerbo
Aurora,ON
Summary
Dependable Office administrator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes leading to improved operational efficiency and increased client retention rates.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Hargrave heating and air conditioning
Markham, Ontario
04.2023 - 09.2023
- Communicated with clients and service providers to provide updates on work progress.
- Scheduled and oversaw maintenance, repair and installation activities.
- Organized ongoing maintenance schedules to boost system performance.
- Created and maintained daily and weekly reports for upper management.
- Handled payments via credit card, ETF, cheques and cash transactions.
- Prepared installation packages for upcoming installations.
- Reviewed invoices for accuracy prior to submission for payment processing.
Bookeeping Assistant/Receptionist
Upper Canada Signs and Graphics
Newmarket, Ontario
09.2022 - 05.2023
- Answered phone calls, responded to inquiries and transferred calls as required.
- Updated customer information in database systems to ensure accuracy of records.
- Responded to all emails/ETF payments/ Credit card authorization forms.
- Created spreadsheets using Microsoft Excel to track data such as customer requests or employee hours worked.
- Dealt with accounts payable and receivables.
Office Administration
Marina Travel Agency
Woodbridge, Ontario
06.2015 - 11.2019
- handle scheduling, correspondence, data entry, file management, and office supply management.
- answering calls and emails from customers.
- reserved flights, received and paid invoices.
- Filed and organized documents in the office.
Skills
- Notetaking and documentation
- Detail orientation
- Proficiency in office programs
Timeline
Service Coordinator
Hargrave heating and air conditioning
04.2023 - 09.2023
Bookeeping Assistant/Receptionist
Upper Canada Signs and Graphics
09.2022 - 05.2023
Office Administration
Marina Travel Agency
06.2015 - 11.2019