Alessia Rossi
Laval
Summary
Dynamic operations associate with a proven track record at Harry Rosen, excelling in customer relations and problem resolution. Skilled in effective deadline management and critical thinking, I enhanced service efficiency and trained new staff, contributing to a positive shopping experience and improved team performance.
Overview
4
4
years of professional experience
Work History
Operations Associate
Harry Rosen
12.2023 - Current
- The voice of Diversity, Equity, and Inclusion of the store.
- Collaborated with team members to enhance customer service efficiency.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Processed customer transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Balanced cash drawer at end of shifts, maintaining accountability and minimizing discrepancies.
- Trained new staff on operational procedures and customer service standards to improve team performance.
- Coordinated daily operations to ensure smooth workflow and resource allocation.
Sales Associate
Childrens Place Inc.
05.2023 - 12.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to effectively inform customers.
- Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members to achieve daily sales goals and improve store performance.
Cashier
Sports Experts
07.2021 - 12.2022
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout area for efficient operations.
- Learned and adhered to safety protocols for cash handling and customer service.
Education
Bachelor of Arts - Economics
Concordia University
Montreal05-2028
DEC - Commerce
Dawson College
Montreal05-2025
High School Diploma -
Villa Maria
Montreal, QC06-2022
Skills
- Effective deadline management
- Team support
- Critical thinking
- Active listening
- Customer relations
- Problem resolution
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Operations Associate
Harry Rosen
12.2023 - Current
Sales Associate
Childrens Place Inc.
05.2023 - 12.2023
Cashier
Sports Experts
07.2021 - 12.2022
Bachelor of Arts - Economics
Concordia University
DEC - Commerce
Dawson College
High School Diploma -
Villa Maria