Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alessia Rossi

Laval

Summary

Dynamic operations associate with a proven track record at Harry Rosen, excelling in customer relations and problem resolution. Skilled in effective deadline management and critical thinking, I enhanced service efficiency and trained new staff, contributing to a positive shopping experience and improved team performance.

Overview

4
4
years of professional experience

Work History

Operations Associate

Harry Rosen
12.2023 - Current
  • The voice of Diversity, Equity, and Inclusion of the store.
  • Collaborated with team members to enhance customer service efficiency.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Processed customer transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Balanced cash drawer at end of shifts, maintaining accountability and minimizing discrepancies.
  • Trained new staff on operational procedures and customer service standards to improve team performance.
  • Coordinated daily operations to ensure smooth workflow and resource allocation.

Sales Associate

Childrens Place Inc.
05.2023 - 12.2023
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained knowledge of current promotions and sales to effectively inform customers.
  • Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction.
  • Collaborated with team members to achieve daily sales goals and improve store performance.

Cashier

Sports Experts
07.2021 - 12.2022
  • Processed customer transactions accurately using point-of-sale systems.
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Maintained cleanliness and organization of checkout area for efficient operations.
  • Learned and adhered to safety protocols for cash handling and customer service.

Education

Bachelor of Arts - Economics

Concordia University
Montreal
05-2028

DEC - Commerce

Dawson College
Montreal
05-2025

High School Diploma -

Villa Maria
Montreal, QC
06-2022

Skills

  • Effective deadline management
  • Team support
  • Critical thinking
  • Active listening
  • Customer relations
  • Problem resolution

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Operations Associate

Harry Rosen
12.2023 - Current

Sales Associate

Childrens Place Inc.
05.2023 - 12.2023

Cashier

Sports Experts
07.2021 - 12.2022

Bachelor of Arts - Economics

Concordia University

DEC - Commerce

Dawson College

High School Diploma -

Villa Maria

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Alessia Rossi