Alessia Ferri
Vaughan
Summary
I am a dedicated, solutions-oriented professional with a strong background in Kinesiology and Health Occupations. After completing my education and hands-on placements in the healthcare field, I’ve built valuable experience in organization, documentation, scheduling, and collaborating with interdisciplinary teams.
These skills, paired with adaptability and attention to detail, have prepared me to thrive in fast-paced, team-oriented environments. I am now eager to explore opportunities in healthcare, office administration and health and safety roles, where I can apply my strengths in administrative support, communication, and process coordination. I remain open to diverse career paths that allow me to contribute meaningfully, grow professionally, and support organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Arti Ristorante
08.2024 - 08.2025
- Delivered exceptional customer service by taking orders, answering menu questions, and making recommendations.
- Accurately processed food and beverage orders, ensuring timely delivery.
- Maintained a clean and organized dining environment, including resetting tables and assisting with opening/closing duties.
- Handled payments, operated POS systems, and balanced cash/credit transactions.
- Collaborated with kitchen staff and team members to ensure smooth service flow.
- Resolved guest concerns promptly and professionally to enhance customer satisfaction.
Physiotherapy Assistant
Rockcliffe Care Community
03.2025 - 05.2025
- Assisted physiotherapists in delivering individualized treatment plans for residents in a long-term care setting
- Facilitated therapeutic exercises and mobility programs to promote resident independence and quality of life
- Monitored and documented residents’ responses to treatment, reporting changes to supervising therapists
- Supported safe ambulation and transfers using proper body mechanics and mobility aids
- Maintained a clean, organized treatment area and ensured equipment was sanitized and in good working order
- Collaborated with inter-professional care teams to support continuity of care and resident-centered goals
Office Administrator
Ricon Flooring
07.2023 - 04.2025
- Managed daily office operations, including scheduling, filing, and client communications, ensuring smooth workflow and efficiency.
- Coordinated with vendors, contractors, and customers to support project timelines and resolve inquiries promptly.
- Processed invoices, purchase orders, and expense reports, maintaining accurate financial and administrative records.
- Oversaw inventory and supply management to support flooring installation crews and office staff.
- Prepared and organized colour sheets and builder files for upcoming projects
Physiotherapy Assistant
Bloomington Cove Care Community
01.2025 - 03.2025
- Assisted in implementing resident-specific physiotherapy treatment plans, including mobility exercises, strength training, and range-of-motion exercises.
- Provided one-on-one and group therapy sessions, ensuring safe and effective treatment.
- Ensured proper setup and cleanup of therapy equipment, maintaining a clean and organized workspace.
- Communicated effectively with interdisciplinary healthcare teams to ensure continuity of care and resident safety.
- Monitored resident progress/regress through Point Click Care as well as recorded every PT session.
Physiotherapy Assistant
Lifemark Physiotherapy
11.2024 - 01.2025
- Conducted therapeutic exercises, functional mobility training, and use of modalities such as ultrasound, TENS, and heat/cold therapy as prescribed.
- Collaborated with registered physiotherapists to implement individualized treatment plans focused on improving patients’ mobility, strength, and pain management.
- Provided education to patients on home exercise programs, posture correction, and injury prevention to enhance recovery outcomes.
- Documented patient activities and responses to therapy in alignment with clinic protocols and privacy regulations.
Senior Service Advisor
Aritzia
11.2018 - 07.2024
- Pleasantly greet customers and ask open-ended questions to better determine needs.
- Maintain high customer satisfaction standards to meet or exceed targets.
- Resolve customer issues with confidence, using complex problem solving to provide effective resolutions.
- Encourage add-on services that are helpful to customers and improve bottom line.
- Investigated and resolved accounting, service and delivery concerns.
Occupational Therapy Assistant
Southlake Regional Health Centre
01.2024 - 04.2024
- Assisted in the development and implementation of therapeutic treatment plans.
- Collaborated with occupational therapists to create and execute treatment plans that help patients develop, recover, improve, and maintain the skills needed for daily living and working.
- Monitored and documented patient progress; observed patients during treatment sessions and accurately record their progress. Report any changes or concerns to the occupational therapist.
- Prepared treatment areas and equipment; ensured that therapy areas were clean, organized, and equipped with the necessary tools and supplies for each session.
Education
Occupational Therapist Assistant & Physiotherapist Assistant - OTA & PTA Program
Georgian College
04.2025
Bachelor of Arts Degree - Specialized Honours Kinesiology Program
York University
10.2023
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Drive)
- Team member support
- Schedule management
- Written communication
- Customer service
- Goal setting
- Client relationship management
- Strategic planning
Certification
- Standard First Aid CPR/AED (Level- BLS/HCP), Canadian Red Cross, October 2023.
- WHMIS training, Georgian College, October 2023
- Worker Health & Safety, Ministry of Labour, November 2023
Timeline
Physiotherapy Assistant
Rockcliffe Care Community
03.2025 - 05.2025
Physiotherapy Assistant
Bloomington Cove Care Community
01.2025 - 03.2025
Physiotherapy Assistant
Lifemark Physiotherapy
11.2024 - 01.2025
Server
Arti Ristorante
08.2024 - 08.2025
Occupational Therapy Assistant
Southlake Regional Health Centre
01.2024 - 04.2024
Office Administrator
Ricon Flooring
07.2023 - 04.2025
Senior Service Advisor
Aritzia
11.2018 - 07.2024
Occupational Therapist Assistant & Physiotherapist Assistant - OTA & PTA Program
Georgian College
Bachelor of Arts Degree - Specialized Honours Kinesiology Program
York University