ALESSIA BOTTARO
Vaudreuil-Dorion,QC
Summary
I am a dedicated and adaptable professional with a strong background in customer service. Known for my reliability, efficiency and ability to excel under pressure, I bring a calm and organized approach to managing diverse tasks. With excellent problem-solving skills and a keen attention to detail, I ensure that customer needs are met efficiently and effectively. I thrive in a collaborative team environment, and my multitasking abilities enable me to handle various responsibilities simultaneously.
Overview
6
6
years of professional experience
Work History
Manager and Line Cook
Pastamore
01.2019 - Current
- Preparing multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Safely operating kitchen equipment and train new staff on food preparation, equipment use, and sanitation
- Maintaining clean and organized kitchen through daily tasks
- Adhering to health, safety, and sanitation guidelines
- Ensuring high food quality and presentation standards by monitoring dishes
- Verifying portion sizes consistently for quality control
- Managing catering orders for accuracy and completeness
- Creating menus for special occasions and catered events to meet client themes and requirements
Customer Service Manager
Pastamore
01.2018 - Current
- Resolving complaints to enhance customer satisfaction and loyalty.
- Training and mentoring associates
- Recruiting new hires
- Delegating tasks
- Skillfully addressing challenges
- Working efficiently in a fast-paced environment
- Building positive client relationships to ensure a great customer experience
Customer Service Representative
Access Driving School
08.2021 - 01.2022
- Showcasing product features to customers and discussing technical details to overcome objections and lock in sales
- Enhancing productivity levels by anticipating needs and delivering outstanding support
- Handling customer inquiries and suggestions courteously and professionally
- Answering customer telephone calls promptly to avoid on-hold wait times
- Participating in team meetings and training sessions to stay informed about product updates and changes
- Educating customers about billing, payment processing, and support policies and procedures
- Training new personnel regarding company operations, policies, and services
Salad Artist
Mandy's
03.2021 - 08.2021
- Monitoring the quality of raw and cooked food products to uphold health code standards.
- Handling multiple orders simultaneously during busy times with great precision, boosting customer satisfaction and encouraging repeat business.
- Maintaining clean and organized work areas at all times to ensure safety and quality in the food preparation process.
- Preparing food items in compliance with recipes and portioning control guidelines.
- Setting up and preparing cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoning and cooking food according to recipes or personal judgment and experience.
- Maintaining well-stocked stations with supplies and spices for maximum productivity.
Education
Marketing
Concordia University
DEC - Social Sciences
Dawson College
01.2021
Skills
- Adapts quickly to change
- Calm under pressure
- Reliable
- Problem-solving
- Organized
- Fast learner
- Attention to detail
- Efficient
- Multitasking abilities
- Teamwork and collaboration
- Proficient in Microsoft Office
Languages
English
Native or Bilingual
French
Native or Bilingual
Italian
Limited Working
References
Upon request
Timeline
Customer Service Representative
Access Driving School
08.2021 - 01.2022
Salad Artist
Mandy's
03.2021 - 08.2021
Manager and Line Cook
Pastamore
01.2019 - Current
Customer Service Manager
Pastamore
01.2018 - Current
Marketing
Concordia University
DEC - Social Sciences
Dawson College
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