Summary
Overview
Work History
Education
Skills
REFRENCES
Timeline
Generic

ALESSIA BERTOLI

Summary

Customer-focused professional proficient in Microsoft applications with strong communication and organizational skills. Experienced in handling financial transactions, resolving issues, and promoting banking products. Detail-oriented, efficient, and adaptable in fast-paced environments. Committed to operational excellence and community involvement.

Overview

4
4
years of professional experience

Work History

Customer Experience Associate

TD BANK
09.2021 - Current
  • Opening and closing responsibilities as a junior combination holder
  • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
  • Educated customers on banking products and services, increasing product adoption and customer satisfaction
  • Supported daily operations by performing administrative tasks
  • Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, wires, drafts, large cash orders, and transfers) in an accurate and efficient manner
  • Assist with responding and resolving customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
  • Promote products, advice, services and banking capabilities
  • Understand and apply operating policies and procedures
  • Escalate non-standard or high-risk transactions / activities as necessary
  • Ensure necessary due diligence of all customer transactions and daily branch procedures
  • Participated in TD's CN Tower walk to raise money for United Way

SALES ASSOCIATE

MARSHALLS (TJ Max)
03.2021 - 11.2021
  • Delivered outstanding customer service by assisting customers with product selection, inquiries, and purchases
  • Processed transactions accurately and efficiently using the point-of-sale (POS) system
  • Maintained a clean and organized sales floor, including restocking and merchandising products
  • Assisted in managing inventory, including tracking stock levels and coordinating with the backroom team
  • Handled customer returns, exchanges, and complaints with professionalism and empathy
  • Supported daily store operations including customer service, stocking shelves, and organizing displays
  • Assisted in sales promotions and marketing efforts to drive store traffic and sales
  • Conducted sales floor upkeep and ensured compliance with store policies and procedures

Education

Bachelor of Commerce - Marketing

Toronto Metropolitan University
Toronto, ON
06-2024

Skills

  • Proficient in Microsoft applications including Teams, Word, Excel, Powerpoint, Sharepoint and Visio
  • Customer-centric
  • Organized and detailed
  • Strong oral and written communication skills
  • Can adapt to working both independently and in a group setting with ease
  • Excellent time management
  • Thrive in a fast paced environment
  • Independent, self motivated problem solver
  • Highly adept at researching and synthesizing information

REFRENCES

Available upon request

Timeline

Customer Experience Associate

TD BANK
09.2021 - Current

SALES ASSOCIATE

MARSHALLS (TJ Max)
03.2021 - 11.2021

Bachelor of Commerce - Marketing

Toronto Metropolitan University

Similar Profiles

CREATE PROFILE
ALESSIA BERTOLI