Alessia Alcamo

• Resolve customer inquiries regarding complaints, refunds and general questions
• Effectively and efficiently manage, lead and motivate a staff of 40 employees to improve engagement, productivity and retention
• Perform daily temperature and sweep logs to ensure health and safety guidelines are met
• Compile presentations underlining new policies and procedures and health and safety regulations to staff, reflecting Loblaw’s updated guidelines
• Improved productivity and efficiency through implementing new training methods and programs
• Complete employee evaluations on a quarterly basis to assess employee progress and development

HAIR STYLING

• Provided hair services at Marca College, included but not limited to straightening, coloring, balayage, foiling, special occasion hair, and cutting
• Analyzed hair and scalp conditions while providing basic treatment or advice on beauty care solutions for scalp and hair
• Suggested treatments and styles to suit customers’ appearance and desired look
• Upheld the standards of sanitation and sterilization as directed by law as well as salon policies and procedures
• Work cohesively with fellow colleagues as part of a team