Alesse Johnson
Fontata
Summary
Results-driven professional seeking a dynamic work environment where I can utilize my strong interpersonal skills to drive company success, ensure customer satisfaction, and foster positive relationships.
Energetic and reliable, with proven ability to maintain accuracy and efficiency in fast-paced environments. Familiar with inventory management principles and adept at operating warehouse equipment. Dedicated to ensuring smooth operations and achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Warehouse Associate
Amazon
01.2023 - 02.2024
- Company Overview: Amazon.com
- Reviewed and updated inaccurate information in the computer system via Microsoft Windows, Excel, and online at Amazon.com
- Received and processed incoming stock and materials and picked and filled orders from stock
- Oversaw the packing and shipping of orders and retrieve and organize stock
- Offloaded merchandise trucks, decipher work orders, locate stock, and gather items for shipment
Sales Associate
Oakley
12.2021 - 03.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Overnight Associate
Planet Fitness
03.2021 - 12.2021
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Improved store organization by efficiently stocking and arranging equipment during overnight shifts.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
- Provided valuable input during team meetings, sharing ideas for process improvements and innovative solutions for common challenges faced during overnight shifts.
- Demonstrated strong attention to detail while conducting inventory counts, ensuring accurate stock levels for replenishment purposes.
Sales Associate
Justice Clothing Store
09.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Business Administration - Marketing Management Opt - Business Administration
Cal Poly University
Pomona, CA05-2026
Associate of Business Administration -
Mt. San Antonio College
Walnut, CA05-2022
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Data Entry and Documentation
- Time Management
- Health & Safety Management
- Process Improvement
- Client Relationship Building
- Team collaboration
- Labeling and boxing
Languages
English
Native or Bilingual
Timeline
Warehouse Associate
Amazon
01.2023 - 02.2024
Sales Associate
Oakley
12.2021 - 03.2022
Overnight Associate
Planet Fitness
03.2021 - 12.2021
Sales Associate
Justice Clothing Store
09.2019 - 01.2020
Business Administration - Marketing Management Opt - Business Administration
Cal Poly University
Associate of Business Administration -
Mt. San Antonio College
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