Alessandro Petena

• Streamlined office processes by implementing efficient filing and organizational systems.
• Reduced errors in documentation by meticulously proofreading and editing written materials.
• Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
• Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
• Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
• Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
• Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Strengthened relationships with vendors to negotiate favorable contract terms that benefited the organization financially.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Assisted development and implementation of new administrative procedures.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Responded to inquiries from callers seeking information.

• Trained and managed staff in customer service.
• Managed store organization.
• Handled customer complaints and resolved issues according to company policy.
• Supported professional development of team members to promote internal candidates in leadership roles within the company.
• Organized weekly schedule for over 30 staff members, including FOH counter, Packagers/Stockers, Restaurant department.
• Support FOH team (servers, support staff, bartenders) in any way to ensure a smooth service. Coached and directed them on how to perform the right steps to service procedure,
• Solved problems with guests, de-escalating situations in order to deliver the best customer service.
• Managed retail inventory and par levels.
• Outsourced new retail suppliers and new products.
• Merchandised store retail, changing products and keeping up with current trends.
• Developed a catering service system for takeout parties and events.
• Placed orders, recorded Invoices with the Restaurant Management Software (Optimum Control)
• End of month Inventory recording and review (Optimum Control).

• Support FOH team (servers, support staff, bartenders) in any way to ensure a smooth service.
• Coached and directed team members on how to follow steps to service procedure,
• Solved problems with guests, de-escalating situations in order to deliver the best customer service.
• Coaching and training staff members with daily briefing before service (lunch and dinner) on any important details related to lunch/dinner service.
• Ensured guests satisfaction during lunch/dinner service.
• Ensured proper staffing of FOH department in order to minimize overtime
• Ensured inventory par level at all time (Bar, Retail, Restaurant supplies, Cleaning supplies).
• Daily sales report, reconciliation of cash and credit card transactions to maintain accurate records.
• Placed orders, Invoices recording and use of the Restaurant Management Software (Optimum Control)
• End of month Inventory recording and analyses (Optimum Control).

• Developed training, task and process guidelines and communicated directions to staff members.
• Trained staff on serving guests, operating coffee machine, restocking shelves and displays.
• Ensured store cleanliness with daily tasks for all staff members.
• Successfully managed high volumes of guests interactions.
• Handled customer complaints, resolved issues according to company policy.
• Worked with GM to ensure division of responsibilities within the management team.
  

• Prepared all of the savory items on the menu.
• Restocked and ensured consistency of the preparation of displayed food items.
• Offering and preparing special items whenever requested.
• Cleaned and organized kitchen stations at all time.
• Ensured that everything needed on the Line was prepared and ready for the next shift.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Daily meetings with the Chef regarding products and production.
• Work with FOH managers in order to adjust product offered with customers requests.

• Planning and organizing work for 7 to 10 employees.
• Meeting with our customers to secure more work.
• Lead on how to complete our work and coach staff members on how to complete task in the best way.
• Ordered supplies of all kind.
• Organized the work flow and prioritized orders in the best way, to guarantee customers satisfaction.
• Proved successful working within tight deadlines in a fast-paced atmosphere.
• Increased customer satisfaction by resolving glass decoration issues.
• Carried out day-day-day duties accurately and efficiently.

7th Regiment Alpini Feltre, Belluno.

• Qualified operator.