Alessandro Cau
Capoterra
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
10
10
years of professional experience
Work History
Restaurant Waiter
George's Paragon Seafood Restaurant
01.2024 - 03.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Cafe Assistant
Good Garden
12.2023 - 03.2024
- Enhanced customer satisfaction by providing timely and accurate order processing.
- Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
- Collaborated with team members to streamline beverage preparation, reducing wait times for customers.
- Assisted in menu development, incorporating seasonal ingredients for a fresh dining experience.
Pizza Delivery Driver
Hotel Rosa
06.2022 - 06.2023
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
Cafe Barista
Cafè Cafè
01.2022 - 03.2022
- Enhanced customer experience by providing personalized beverage recommendations and efficiently preparing orders.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
Kitchen Assistant
Crust Bros
06.2021 - 08.2021
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Managed inventory for kitchen supplies, contributing to cost-effective operations.
- Streamlined dishwashing processes, enabling a faster turnaround time for serving customers.
Kitchen Assistant
Gioia Pizza And Deli
01.2021 - 06.2021
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Streamlined dishwashing processes, enabling a faster turnaround time for serving customers.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
Kitchen Hand
Gioia Pizza And Deli
08.2020 - 12.2020
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
Pizza Delivery Driver
Hotel Rosa
01.2018 - 06.2020
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Restaurant Waiter
L'altro Cielo
11.2015 - 11.2017
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Butcher Assistant
Macelleria So.des
10.2013 - 10.2015
- Assisted in maintaining a clean and organized butcher shop, adhering to strict sanitation guidelines.
- Enhanced customer satisfaction by providing personalized recommendations for meat selection and preparation.
- Ground, cut and arranged various meat products for sale.
- Formed and stuffed sausages, following traditional methods.
Education
High School Diploma -
Sergio Atzeni
Capoterra, Italy06.2014
Skills
- Order Taking
- Service Quality
- Food presentation
- Cleanliness
- Dining area maintenance
- Customer Service
- Order Management
- Order Accuracy
- Menu Recommendations
- Bill computation
- Food station setup
Languages
English
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
Timeline
Restaurant Waiter
George's Paragon Seafood Restaurant
01.2024 - 03.2024
Cafe Assistant
Good Garden
12.2023 - 03.2024
Pizza Delivery Driver
Hotel Rosa
06.2022 - 06.2023
Cafe Barista
Cafè Cafè
01.2022 - 03.2022
Kitchen Assistant
Crust Bros
06.2021 - 08.2021
Kitchen Assistant
Gioia Pizza And Deli
01.2021 - 06.2021
Kitchen Hand
Gioia Pizza And Deli
08.2020 - 12.2020
Pizza Delivery Driver
Hotel Rosa
01.2018 - 06.2020
Restaurant Waiter
L'altro Cielo
11.2015 - 11.2017
Butcher Assistant
Macelleria So.des
10.2013 - 10.2015
High School Diploma -
Sergio Atzeni
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