Alessandra Rossi
New Westminster,BC
Summary
Organized and dependable team player , successful at managing multiple priorities with a positive attitude. Willingness to learn new tasks and take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
The Dime Roadhouse
Vancouver, BC
03.2025 - Current
- Oversaw daily operations to ensure smooth restaurant functionality.
- Managed staff scheduling to optimize coverage during peak hours.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented cost control measures to improve overall operational efficiency.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Bar Manager
The Dime Roadhouse
Vancouver, British Columbia
10.2021 - 03.2025
- Managed front of house and liquor orders to ensure bar was always fully stocked.
- Balanced restaurant cash, floats and deposits
- Ensured restaurant was running smoothly while managing staff on high volume evenings.
- Created a welcoming atmosphere, creating a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons and staff.
- Trained staff members to ensure proper procedures and protocols.
- Resolved escalated customer complaints in a positive and professional manner.
Server
Earls Station Square
03.2019 - 06.2021
- Created relationships with customers to ensure their return.
- Maintained a clean and organized serving section.
- Provided attentive service during high volume dining hours.
Cashier/Manager
Mooyah Burgers and Fries
06.2014 - 12.2018
- Handled cash floats and deposits for restaurant.
- Ensured food was prepped correctly for customers.
- Trained employees to ensure customer service and standards were met properly.
- Created employee schedules to ensure restaurant ran smoothly during high volume times.
- Resolved escalated customer complaints in a positive and professional manner.
Education
Associate in psychology - Psychology
Capilano University
North Vancouver, BC12.2017
High School Diploma -
Charles Best Secondary School
Coquitlam, BC06.2013
Some College (No Degree) - Human Resources Management
British Columbia Institute of Technology
BurnabySkills
- Knowledge of POS machines
- Team leadership
- Staff training
- Staff scheduling
- Payroll
- Inventory management
- Customer Service
- Reliable and Responsible
- Inventory Management
Certification
- Serving it right
- Food Safe
Languages
French
Italian
References
Available upon request
Timeline
General Manager
The Dime Roadhouse
03.2025 - Current
Bar Manager
The Dime Roadhouse
10.2021 - 03.2025
Server
Earls Station Square
03.2019 - 06.2021
Cashier/Manager
Mooyah Burgers and Fries
06.2014 - 12.2018
Associate in psychology - Psychology
Capilano University
High School Diploma -
Charles Best Secondary School
Some College (No Degree) - Human Resources Management
British Columbia Institute of Technology