Summary
Overview
Work History
Education
Skills
Languages
International Experience
Timeline
Generic

Alessandra Fonseca Pereira da Silva

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Reliable Lounge Chef with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.

Overview

4
4
years of professional experience

Work History

Podium Club Lounge Chef

Sodexo | Deloitte
06.2022 - Current
  • Directs kitchen operations and fine dining cooking, optimizing workflows and standards to enhance efficiency and quality for premium clients
  • Manages inventory levels effectively, monitoring stock levels, and implementing inventory control measures to minimize waste and control costs
  • Facilitates seamless communication and collaboration between Front of House and Set Up Departments to ensure successful events execution
  • Conducts regular training sessions on culinary techniques, safety protocols, and customer service standards to enhance team skills and performance
  • Proactively addresses customer feedback and concerns, implementing corrective actions and service enhancements to exceed guest expectations and drive repeat business.

Day Coach

JOEY Restaurants
08.2020 - 06.2022
  • Mentored and coached team members and new staff, to enhance culinary skills and foster teamwork, resulting in improved efficiency and consistency across stations
  • Supervised daily setup and supervision of Garde Mange, Entrees, Saute, and Sushi stations, optimizing workflow and maintaining high standards of food presentation and freshness
  • Collaborated closely with the management team to identify opportunities for improvement and innovation, aimed at enhancing operational efficiency, guest experiences, and overall success of the restaurant.

Sushi Chef

JOEY Restaurants
10.2019 - 08.2020
  • Excelled in a fast-paced restaurant environment, skillfully multitasking between various responsibilities at the sushi station, including food preparation, plating, customer service, and cleanliness maintenance, while simultaneously managing time effectively, prioritizing tasks to ensure timely execution of orders while maintaining quality and presentation standards for sushi dishes
  • Solely responsible for the setup and organization of the sushi station, ensuring all ingredients, tools, and equipment were readily available and neatly arranged for efficient operations
  • Implemented systematic organization techniques to optimize workflow, minimize clutter, and enhance productivity at the sushi station
  • Exhibited strong problem-solving abilities in resolving operational challenges and addressing unexpected issues at the sushi station, such as equipment malfunctions or ingredient shortages, with efficiency and creativity.

Education

Chemical Engineering, Major Food Science -

Seneca College
Toronto, ON
08.2021

Skills

  • Smart Serve
  • POS System
  • Microsoft Office (Excel, Word, PowerPoint)
  • Business Management
  • Staff Training and Development
  • Guest Relations

Languages

Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working

International Experience

Olympic Games | Rio de Janeiro, Brazil | 06/2016 to 07/2016

Team Coordinator Volunteer

  • Orchestrated seamless logistics for the water polo teams throughout the Olympic Games, overseeing schedules, transportation, and accommodations to ensure efficient operations and optimal performance.
  • Managed the delivery of medals and facilitated the ceremonial process for the water polo teams, ensuring a dignified and memorable experience for athletes and stakeholders while upholding Olympic standards of excellence.


IMO - International Mathematics Olympics | Rio de Janeiro, Brazil | 06/2017 to 07/2017

Delegation Guide Volunteer

  • Directed and coordinated all logistical arrangements within the hotel venue for the Norwegian team, ensuring a conducive and stress-free environment for optimal performance during the rigorous competition.
  • Implemented strategic scheduling and organization of study sessions, meal times, and rest periods for the Norwegian team, effectively managing their time and energy to enhance focus, concentration, and mental preparedness for the demanding math tests.
  • Organized and supervised sightseeing activities and cultural excursions for the Norwegian team during their downtime in Rio de Janeiro, ensuring a balance between academic commitments and opportunities for cultural enrichment and team bonding.

Timeline

Podium Club Lounge Chef

Sodexo | Deloitte
06.2022 - Current

Day Coach

JOEY Restaurants
08.2020 - 06.2022

Sushi Chef

JOEY Restaurants
10.2019 - 08.2020

Chemical Engineering, Major Food Science -

Seneca College
Alessandra Fonseca Pereira da Silva