Alessandra Augusta Vieira

Professional experience of 19 years managing Inventories, Supply Logistics and E-commerce Logistics. Command of Integrated Systems (Baan, SAP, LINX, MS Project, Capta, Abacos, Synthex, Salesforce, Intelipost). PO/Key User / Experience in the deployment/migration of ERP systems. SAP SD Academy. Professional with 11 years of operations experience in luxury retail, Customer Experience / Resourceful and highly self-motivated and a self-starter with a friendly, out-going manner. Committed to providing exceptional customer-Focused service. Adaptable and flexible team player with proven skills in collaborative sales and service. Focused mindset on achieving revenue and goals and high customer satisfaction rate Specialist in Continuous Improvement, Lean Manufacturing, focused on increasing production efficiency and reducing lead times through the elimination of waste, always aligned with the company's value stream map. Professional experience in Productivity Management projects developed in several areas: Industrial, Administrative, Purchasing, Logistics and Trade, implementing a systematic management to improve processes through adequate planning and control tools, managing indicators and action plans. Strong performance in the Logistics department supporting the DC of the unit, with distributions to 260 stores all over Brazil. Experience in the development, presentation and implementation of budgets, forecasts, KPIs, productivity reports, projects and planning to senior management. Proven experience in team management (management of up to 150 people), focusing on people development and problem solving and answering for units/plants. Solid experience in E-commerce logistics, delivery management, order cycle management, inventory and virtual store supply chain cycles and reverse logistics, including strong cooperation with the Customer Service department. Leader of logistics cost reduction projects through the review of strategies and renegotiation of services/values. Specialist in creating a positive and united work environment amongst all staff; Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

• Nationality: Brazilian
• Marital Status: single