Alesja Mailaj
North York,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Barista
Bold Cafe
Athens, Attica
09.2019 - 02.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service
Assistant
APCONS
Toronto, Ontario
12.2021 - 09.2022
- Greeted guests in with friendliness and professionalism
- Worked closely with manager to provide effective assistance for specific aspects of business operation
- Answered incoming calls, processed requests and relayed messages to appropriate personnel
- Assisted manager in all aspects of business operations
Manager / Nail Technician
Supreme Nails Spa
823 Lansdowne Ave, Toronto, ON M6H 1V4
09.2022 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Esthetics And Nail Care Technology -
Psas Nail College
Dafni03.2019
Social Theology -
National And Kapodistrian University of Athens
Athens09.2017
Languages
English
Full Professional
Albanian
Native or Bilingual
Greek
Native or Bilingual
Timeline
Manager / Nail Technician
Supreme Nails Spa
09.2022 - 09.2024
Assistant
APCONS
12.2021 - 09.2022
Barista
Bold Cafe
09.2019 - 02.2020
Esthetics And Nail Care Technology -
Psas Nail College
Social Theology -
National And Kapodistrian University of Athens