Alesia Vasquez
Paramount,CA
Summary
Dynamic Senior Customer Service Manager with IXYS LONG BEACH, recognized for enhancing client satisfaction through effective complaint handling and service quality assurance. Spearheaded training initiatives that elevated team performance and implemented process improvements, significantly reducing customer complaints and fostering strong client relationships. Proven ability to manage escalated issues with a focus on resolution.
Overview
35
35
years of professional experience
Work History
Senior Customer Service Manager
IXYS LONG BEACH
07.1990 - 10.2025
- Led customer service teams to enhance response times and improve client satisfaction.
- Developed training programs to elevate team performance and ensure consistent service quality.
- Implemented process improvements that streamlined operations and reduced customer complaints.
- Managed escalated customer issues, fostering resolutions that strengthened client relationships.
Education
High School Diploma -
Paramount
Paramount, CASkills
- Complaint handling
- Call center management
- Sales support
- Service quality assurance
Timeline
Senior Customer Service Manager
IXYS LONG BEACH
07.1990 - 10.2025
High School Diploma -
Paramount