Summary
Overview
Work History
Education
Skills
Interests
Photography, Volleyball
Timeline
SalesManager
ALERCIO ALVES FARIA

ALERCIO ALVES FARIA

Officer Operations
TORONTO,ONTARIO

Summary

Committed Operations Officer known for strong work ethics, adept at driving organizational efficiency to meet corporate objectives and gifted at working with all types of personalities. Attentive to detail with passion for customer care demonstrated over 3 years of Small Business Banking Experience success. I am actively seeking opportunities that will further develop my leadership skills as well as build capabilities and professional experience.

Overview

16
16
years of professional experience

Work History

OPERATIONS OFFICER

TD Bank
Toronto, ON
09.2019 - Current
  • Responsible for the completion of compliance reviews for all new Small Business Accounts and Non-personal terms across Canada, as well as maintenance changes applied to placed to Small Business Banking profiles ensuring alignment of internal and external legal documentation with bank's policies and provincial/jurisdictional requirements.
  • Communicate with internal and external partners and provide support for resolving deficiencies and for understanding the requirement criteria to be met when opening a new account or making an update to existing product ensuring excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product functionality.
  • Support 45+ Operations Officers as Subject Matter Expert for Incorporated Entities Type with clarification of procedures, answering questions and helping them with live assistances to partner in front line.
  • Focused in the high level of operational efficiency all daily targets withstanding the rigorous audit process proving combined accuracy and efficiency
  • Work consistently to achieve productivity, quality metrics and construct action plans based on feedback from management.
  • Identify and actively participate in implementation of process improvements through my understanding of business standards, as well as company's policy and procedures.
  • Create content and facilitate inclusive team meeting to drive colleague engagement.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
  • Motivate and train colleagues through Peer 2 Peer sessions and Learning Labs to maximize team understanding, confidence and productivity.
  • Assist front liners with questions and problems to build brand loyalty and cultivate lasting business relationships with clients.
  • Support reward and recognition programs within my business through peer nominations through the Company Appreciate platform.

FACILITIES MANAGER

MMO MAINTENANCE & CLEANING SERVICES
Toronto, ON
12.2017 - 09.2019
  • Lead a team in the ongoing maintenance of various properties within everchanging hours and unconstrained conditions attaining award for highest level of service
  • Accounted for building usage and organizational needs when planning maintenance activities.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Responded to building emergencies and managed repairs.
  • Ensured cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.

GROUP COORDINATOR

ENCONTRO DE JOVENS COM CRISTO – YOUTH GROUP
Brasília, Brazil, Distrito Federal
01.2007 - 11.2014
  • Assisted dozens of at-risk youth providing a liaison with social services to positively impact their lives.
  • Developed and taught new programs increasing engagement across the community.
  • Worked as the treasurer and bookkeeper for the organization and raised funds to support new programs.
  • Monitored calendar and schedule and set up meetings and appointments.

Education

Diploma - Business

Seneca College
01.2016 - 1 2018

Portuguese - Native / English - English - Industrial Engineering

University of Brasilia, School of Canada
01.2012 - 1 2015

Skills

Procedure optimization

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Interests

Business Analysis

Project Management

Technology

Psychology

Sustainability

Social Initiatives

Photography, Volleyball

Both hobbies are result of my gratitude and life appreciation. Photography is one of the most precious forms to eternize memories of life experiences, and Volleyball is an expression of my passion for sports and ability expressed through team work.

Timeline

OPERATIONS OFFICER

TD Bank
09.2019 - Current

FACILITIES MANAGER

MMO MAINTENANCE & CLEANING SERVICES
12.2017 - 09.2019

Diploma - Business

Seneca College
01.2016 - 1 2018

Portuguese - Native / English - English - Industrial Engineering

University of Brasilia, School of Canada
01.2012 - 1 2015

GROUP COORDINATOR

ENCONTRO DE JOVENS COM CRISTO – YOUTH GROUP
01.2007 - 11.2014

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ALERCIO ALVES FARIAOfficer Operations